Customer Support · 20 Min read
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
Customer Success Manager @Groove
Customer Support · 7 Min read
Follow these tips to make each customer’s first experience a great one.
Customer Support · 8 Min read
Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.
CX Lead & Content Creator @Groove
Learn how to use your customer support software as a catalyst for growth.
Customer Support · 11 Min read
Eight ways we managed to save money, time, and customers by keeping support in-house.
Customer Support · 10 Min read
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
How we built a highly effective (and super lean) remote support team.
Customer Support · 6 Min read
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
Customer Support · 5 Min read
Craft the perfect customer service job description to find the right fit for your organization.
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