You searched for skills improve | Groove Blog

58 posts found for “skills improve”

Customer Support · 20 Min read

15 Customer Service Skills & How to Improve Each One (Step-by-Step)

Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 7 Min read

How to Improve Your Onboarding Process (With Great Customer Support)

Follow these tips to make each customer’s first experience a great one.

Len Markidan

Customer Support · 5 Min read

5 Essential Elements of Customer Service to Guide Your Growing Business

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

How we saved 40,000 hours by moving off a Gmail shared inbox

Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

The Best Customer Support Software: 10 Growth Opportunities Hiding in Your Customer Support Software

Learn how to use your customer support software as a catalyst for growth.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 11 Min read

How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must)

Eight ways we managed to save money, time, and customers by keeping support in-house.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track)

Nine real customer success strategies we use at Groove, along with templates to set them up yourself.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

How We Support 10,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support

How we built a highly effective (and super lean) remote support team.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 6 Min read

5 Tips for Onboarding Your Team to New Customer Support Software

Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.

Melissa Rosen CX Lead & Content Creator @Groove