Groove Mobile Keeps Getting Better

Groove Mobile Keeps Getting Better
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“Mobile” continues to be the word of the day/week/month here at Groove.

Specifically, we’ve been working hard to make the Groove mobile experience even better for you. Here are some of the latest updates from the past two weeks:

New Features

Add attachments to notes

Because sometimes you need to include screenshots, or clever GIFs, when writing a note to your teammates.

Move tickets between inboxes

Did a customer contact sales instead of support? Not a problem! With a tap of the menu, you can move that ticket to the correct inbox without missing a beat.

Access tickets by state

For those situations where you want to quickly see tickets with a certain status, now you can quickly access them from the left navigation menu.

Which tickets are Unassigned? Bam! How about Closed? Pow!

Search Enhancements

We continue to make improvements to search based on the feedback we’ve been receiving. Recent enhancements include:

  • Backend fixes for keeping search in sync.
  • Reindexing of tickets to fix issues where no search results were being returned.
  • Advanced search commands to help filter tickets quickly. For example: “is:open,” “assigned:lesley,” and “tag:sales”

Fixes and Improvements

Our new realtime system is so fast it was beating our servers and causing issues with folder counts. This week we released fix 1 of 3 to address this, with the next two fixes coming in the next two weeks.

We squashed a couple of annoying UI bugs; one where the header flickering when returning to ticket list, and another where the new ticket button was appearing in the middle of the screen after coming back to the list from a search. In short: no more headaches from wonky UI.

We also fixed the reply form on new tickets, so it’s easier to get back into a draft you have in progress if you navigate away from the page.

Last but not least, we made the canned reply categories sticky as you’re scrolling through the list when inserting a reply.


Have any feedback you’d like to share with us? Hit us up! We are all ears. 🙂

Lesley Yarbrough
Lesley Yarbrough Lesley is the head of support at Groove. Her specialties include troubleshooting bugs, tracking trends, and finding the perfect GIF for any given occasion.