Blog Friday Q&A

Friday Q & A: The Slack Channels We Use, How We Do Research For Content Marketing and What Interview Questions We Ask Remote Workers

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Every Friday, we’re answering your questions about business, startups, customer success and more.

Happy Friday!

In our new Groove Friday Q & A segment, we’re answering any questions that you have about, well, anything.

A huge thank you to Greg Hickman, Jarratt Isted and Christopher Gimmer for this week’s questions.

Check out this week’s answers below, and jump in with your own thoughts in the comments!

What Slack Channels Have You Guys Created?

This has been an evolving list for us. My instinctive reaction is to not let a channel get cluttered with discussion would be better elsewhere, but it’s also far too easy to end up with channel creep. Here’s where we stand today:

I’d certainly be curious to hear how others split up their channels in the comments.

How Do You Do Research for Your Content?

There are two types of research we do for our content:

  1. Research to better understand what readers are interested in learning about or solving. This is important because it helps us make our content more useful.
  2. Research to have corroborating data that makes our posts richer and more effective. This is important because it helps us get more people to take action from our content (e.g., you may believe me when I say something, but you’ll believe me a lot more if I have peer-reviewed research to back it up).

For the first kind of research, we use a combination of:

For the second, we use:

Much of the research for a given post is done well before we start writing it. That’s because of our Trello system for filing away anything we find that might be useful for future content.

What Interview Questions Should You Ask Remote Workers to Gauge Their “Remote Skills”?

I’ve said this many times before: a good worker isn’t necessarily a good remote worker. That’s because working remotely is a skill just like any other. It’s why we prefer to hire people who have successfully worked remotely in the past, or who have run their own businesses.

And while I’m not sure there’s a foolproof method, there are two questions that I’ve found very valuable in helping gauge whether a candidate will be an effective remote employee:

Between these two questions – provided that the candidate answers them thoroughly and honestly – I feel confident that I can get a good enough sense of how effective someone will be at working remotely.

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Your Turn: Ask Groove Anything

I’d love for this new weekly segment to be successful, and provide a valuable repository of answers from our entire community for entrepreneurs everywhere.

To do that, I need your help.

Here’s what you can do to get involved:

  1. Ask questions. Post them in the comments of this post, or Tweet them to us at @Groove.
  2. Answer questions. Every Friday, we’ll post a new Q&A segment. If you have anything to add or share regarding any of the questions asked, jump in! Many of you are far more qualified than I to speak on some of the topics that people ask me about.
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From “aha” to “oh shit”, we’re sharing everything on our journey to $10M in annual revenue. We’re learning a lot and so will you.

About the Author

Alex Turnbull is the CEO & Founder of Groove (simple helpdesk software for small businesses) who loves to build startups and surf.

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