Private Notes Just Got More Awesome

Private Notes Just Got More Awesome
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Private notes are one of the most-used features in Groove. They let you communicate with your team, behind the scenes, about any ticket.

Today, we’re excited to announce that the most requested upgrade to Private Notes is now live.

With @ mentions, you can now tag any member of your team in a Private Note, and we’ll let them know!

@ mention notifications are sent via email – and Slack, if you have our Slack integration enabled – and are the easiest way to let your teammates know that you’ve posted a note that they need to look at.

To try the new feature, just type @[your teammate’s name] in the Private Note editor.


Lesley Yarbrough
Lesley Yarbrough Lesley is the head of support at Groove. Her specialties include troubleshooting bugs, tracking trends, and finding the perfect GIF for any given occasion.