Growing teams get more done with Groove
Collaborate with a shared inbox
Save time with a knowledge base
Move faster with automations
Make smarter decisions with reports
Consolidate everything with integrations
Private Notes: Collaborate behind the scenes with notes that only you and your team can see.
Assignments: By assigning conversations to specific teammates, it’s always clear who is responsible for what.
Statuses: Know where every conversation stands by marking it as Open, Snoozed, or Closed.
Collision detection: Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.
New Conversations: Send customer emails or log phone call conversations.
Customer Profiles: See the full history of every customer at a glance, without having to search.
"We experienced a boom in our client base from 1 to 1500 customers. Groove was right there to help us manage that growth from day one. Its ability to grow with us has been key to our customer service success story."
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"I recommend Groove to many people over ZenDesk. I love the simplicity and ease of use."
"My job is much more efficient with Groove, and the data has shown a 35% increase in productivity."
"Groove is 500% better. Seriously. Way better than ZenDesk. It looks like a personal email, not a ticket. It’s definitely a game changer."
"I just don’t need or want all the fluff that comes in a full-blown help desk package. I don’t have the time or inclination to figure that out."
"Zendesk is one of those products that I think grew too fast and just didn't think about the user experience at all. Because it feels like something out of the late nineties. It's so painful. Groove was like a breath of fresh air."
"Groove’s workflow just made sense, compared to the insane amount of do-it-yourself setup you had to do with Zendesk. We're free to work on our business instead of babysitting the help desk software. For the few times we've needed support, their team knows what they're talking about. That's always refreshing."
"We were looking to get out of our inbox as we scaled. To make sure things didn’t slip between the cracks, we needed a ticketing system. Zendesk was both expensive and a bit heavier than what we were looking for."
"Zendesk wasn't as simple as it should be. It was really hard to set up the knowledge base and really hard to understand the flow of tickets. It was taking too much time to figure it out. We were losing business and customers were upset. So we went with Groove to keep it simple."
"Groove makes it so much easier to connect with my customers, to provide support, to increase sales, and to limit the amount of people who stop paying for my services."
"What we loved about Groove is that we didn’t have to choose between simplicity and functionality. It gave us everything we needed."
"Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket inbox and Knowledge Base worked well. Multiple members of the support team were able to assign tickets, leave notes, change ticket status, etc. Plus, I love being able to merge tickets and see customer info on the sidebar."
"To our customers, our support looks and feels just like email. They don’t know the difference. But for our customer support agents, Groove gives us all the features we need to give awesome customer support."
"We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a good solution. Other companies require too many steps. Groove is as easy as sending an email."
"We tried products like Freshdesk, Intercom, and Hubspot. They included too many features and just ended up being expensive overkills for us. Nothing felt right until Groove."
"Groove is a turnkey solution that allows us to focus on serving our users instead of building unnecessary custom tools."
"Whenever we start getting the same question more than a few times, we just turn the answer into a Knowledge Base article. It’s saved us a ton of time."
"We love answering our customer's emails via Groove. It's so user friendly and I love the helpful blog posts!"
"KB has been invaluable to us. Our users can easily find answers to many questions without needing to wait for a response from us."