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Our Best Customer Service Tips of 2015

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The most interesting, valuable and useful customer support posts we’ve published all year.

With two days left in 2015, we’re publishing our 52nd post of the year.

We’ve covered customer service tips for topics from reducing churn to dealing with angry customers to automation, and nearly everything in between.

Today, I’m sharing the ten most popular posts of the year; the ones that, by voting with visits, clicks and shares, our readers have found to be the most interesting and useful content that we’ve published.

If you’re just joining us, then this post is a great place to start for ten customer service posts that will kickstart your support for 2016.

1) The Crisis Communication Handbook for Customer Service

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Dealing with a technical crisis can be a major support headache. This post shows you what to do when things go wrong.

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2) How to Save 600 Hours Every Year on Customer Service

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Would you do an hour of work now to save hundreds of hours in the future? These tips will show you how.

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3) Why Customer Churn Happens, and What You Can Do About It

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Customers leaving your business can crush your revenue. Here’s how to reduce churn and save your bottom line.

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4) 11 Tips for Crystal Clear Customer Service Communication

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Clarity is an essential support skill, and the key to effective customer communication. Use these tips to write clear emails that your customers understand.

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5) How to Deal With Bad Reviews of Your Business Online

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Negative reviews of your business can be painful, both emotionally and financially. Here’s what to do about them.

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6) How to Get Great Online Reviews of Your Business

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70% of online customers rely on reviews to make buying decisions. Here’s how to make your business stand out.

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7) International Customer Service: How to Help Your Customers in Any Language

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What do you do when your customers don’t speak your language?

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8) 8 Simple Steps to Reducing Churn With Successful User Onboarding

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Most customers will abandon products after their first login. Here’s how to reduce churn and create loyal, long-term customers.

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9) The Customer Service Tools That Our Team Relies on to Support 10,000+ Users

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It’s easy to get overwhelmed by the number of support tools out there. Here are the ones we use the most.

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10) Releasing a New Feature? Don’t Forget to Do This.

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You put a lot of work into every new feature you build. Maximize the impact of your effort with this simple customer outreach strategy.

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What were your favorite posts of 2015?

What customer support content have you learned the most from this year?

Whether it’s from this blog or another one, let’s build a collection of this year’s great content. Leave a comment with a link (and why you liked the post) below!

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About the Author

Len Markidan heads up marketing at Groove. He’s focused on helping startups and small businesses build better relationships with their customers.

Read his latest posts or follow him on Twitter

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