Forwarding Email into Groove

Start here if you’re new to Groove! If you’re ready to start forwarding mail into your Groove Mailbox, we’ll walk you through the process step-by-step in this 2½ minute video.

Video Transcript

Hi, I’m Mo. Head of Customer Success at Groove. And I’m here to help you with getting started.

Forwarding Email Into Groove

So you’re finally all set to start your 14 day trial.

The first thing you’ll need to do is enter the email address you’d like to forward into Groove.

Click Copy and Open in Google Apps and we’ll take you to the Forwarding Tab.

In Gmail's Forwarding Settings, select Add a Forward Address.

Your Groove inbox address is already copied from clicking the link in Groove, so all you have to do is paste the address in the forwarding field.

Google will send a confirmation code to Groove to authorize permission, so head on back to Groove.

Check you’ve added the forwarding address to Gmail, then hit Next Step.

We’ll wait for the confirmation code from Gmail to arrive.

Once we receive the confirmation code, you’ll see the instructions to Copy the Confirmation code, and head on back to Google.

You can paste the confirmation code in the designated field.

Back in Groove, let us know you’ve entered the confirmation code in Gmail by checking this box, and press Next Step to move on!

You’re almost done! All you have left is to confirm your forwarding address in Gmail. Click the blue button up top to head back to Google Apps.

In Google Apps you might notice the Disable Forwarding option checked. Make sure you choose to Forward a copy of incoming mail to Groove and save your changes.

Alright! Now you’re all forwarded. Time to get Groovin’.

When you’re all set up you’ll receive a message from Alex congratulating you on your new Groove Mailbox. Happy times are here.

If you’re not forwarding email from Gmail, no worries! You can read all about how to forward email from other clients in our Knowledge Base. Click on the help option in the top right corner of Groove menu to reach our Knowledge Base. Selecting Forwarding email into Groove, and you’ll find step by step instructions depending on your email provider.

You can also reach our Knowledge Base from our support widget. That’s the little guy that says Contact Us at the bottom of the page.

And that’s how you forward email into Groove. Let us know if you need any more help!

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