Trusted by 1500+ companies

Only $15 per user/month Start your 14-day free trial

Blog Help

Everything you need to deliver awesome,
personal support to every customer.

Assign support emails to the right people, feel confident that customers
are being followed up with and always know what’s going on.

Allan uses Groove to grow his business. Here’s how:

Growing teams manage support better with
our simple help desk software because…

It keeps your whole team on the same page.

Still struggling to keep up with email? Frustrated by your complicated helpdesk? Starting to grow and need something that scales? Here’s why Groove is the right fit for your growing business…

And it’s a more personal experience for your customers…

Your customers will never know that you’re using a helpdesk. To them, your messages look like regular emails. It feels like personal support, and it helps you build deeper relationships with
your customers.

Groove is a breath of fresh air for customer support… It’s turning small business helpdesk software on its head.

The Next Web logo
Screenshots of the Groove iOS apps for iPhone and iPad

Features that make customer support easier.

Our ticket details screen

Every customer’s entire conversation history in one place.

Assign tickets to colleagues, insert canned replies, add private notes and more.

A 360-degree view of your customers.

Designed to make your whole team more efficient.

A listing of all of your tickets

Folders keep your support emails neatly organized.

Easily find the ticket you’re looking for.

Extras when you want them.

Apps you can add to your support application

More than a dozen apps to make Groove fit your needs.

Make answers easy to find.

How your knowledge base will look to customers

Easy-to-create articles let your customers help themselves.

Customers get instant answers to commonly asked questions.

Can I do _________ with Groove?

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

Load More…

Are you ready to grow your business with
awesome customer support?

With Groove, you’ll…

Hand holding an iPhone running the Groove iOS app

Start your FREE 14-day Groove trial today.

Groove has simple pricing. Just $15 per agent per month.

Headshot of Groove founder and CEO, Alex Turnbull

A note from Alex, Founder & CEO of Groove.

Hi there —

A lot of people ask me why we bothered to build Groove.

It’s a fair question. There are plenty of options out there for support software.

But the problem was that none of the options were right for me.

My small business was using Gmail to keep up with support emails, and we were struggling. Email is built for communication, not collaboration. With four employees trying to use the same support email inbox, our team’s work was a huge burden to track. A ton of stuff was slipping through the cracks.

Our customers weren’t happy, and neither were we.

So I looked for a better solution.

Unfortunately, what I found was that the helpdesk software on the market was way more than our small business needed.

Packed with features that I’d never use, the helpdesks I tried were all cluttered and overwhelming.

That’s why I started Groove.

Groove is a simple tool for growing small businesses that helps your team deliver personal customer support. We built it with a minimal feature set that anyone can use, and we left out everything else.

No clutter. No complexity. No extra features to confuse and overwhelm you.

I’m proud to say that Groove is the product that I wish existed back when I was looking for the perfect small business support software. And I’m also proud that our 1,500+ customers agree.

Whether you’re ready to move on from email, or you’re fed up with complicated helpdesk software, I hope you’ll give Groove a try. I’m confident that you’ll love it.

And if, for any reason, you don’t think that Groove is the best way for your small business to handle customer support — if it doesn’t make your team more productive and your customers happier — then you won’t pay a penny.

Give it a shot, and email me at to let me know what you think.

Cheers, Alex's signature CEO, Groove

P.S. If you’d like to join 7,000+ readers and learn more about our experiences as a small business — and get free lessons to help you on your own path to growth — check out the Groove blog here.


Start your FREE 14-day Groove trial today.

Groove has simple pricing. Just $15 per agent per month.