Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter and more.
Simple. Fast. Elegant.
Anyone who wants to provide awesome customer service and support. SaaS. eCommerce. Businesses large and small.
Full-feature mobile and easy-to-use. Within minutes you’ll be turning your web visitors into customers and your customers into raving fans.
NO CREDIT CARD REQUIRED
Give It A Try“ freshly conceived customer support solution and a beautiful, full-feature iOS application. ”
Install the help widget on your web site, integrate with Twitter and setup email forwarding.
Start answering customer emails and engaging with visitors with live chat in the Groove dashboard.
Convert your web site visitors into customers and your customers into raving fans.
Groove makes it downright simple to organize your customers' tickets, tweets and chats
in one place. After setting up your support channels, you can easily support and engage people on your web site, by email, live chat and on Twitter.
All from within the Groove Dashboard.
Manage your customer support tickets while you're on the go. At the beach? On the golf course? With our free iPhone app you can reply to your customers from anywhere.
Add notes, assign tickets, insert canned replies and more with our iPhone app.
Groove makes the ticket management and live chat experience seamless. With Groove live chat you can provide people with the answers to their questions in real time, helping you turn visitors into customers and customers into raving fans.
Read more about Groove’s 360 Support
No matter if it's a customer email, tweet, or chat request - there is Groove to manage it all.
Access Groove from your browser, email client or iPhone app.
No syncing required.
Share tickets, add private notes, and easily see all the follow-ups assigned to other coworkers.
Effortlessly organize your customers' tickets, tweets and chats in one place.
Manage your customer support tickets while you're on the go. Experience Groove on-the-go!
Interact in real time. Help you turn visitors into customers and customers into raving fans.
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