How to create a customer-centric mindset to power every business decision.
Customer Support · 6 Min read
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
CX Lead & Content Creator @Groove
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Our best advice for smoothly transitioning your team to online customer support.
Customer Support · 10 Min read
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
Customer Support · 5 Min read
Craft the perfect customer service job description to find the right fit for your organization.
Customer Support · 9 Min read
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.
Customer Support · 7 Min read
A game plan for communicating during a crisis to keep your customers (and your support team) calm.
How we handled an overflowing inbox while keeping our focus on sustainable growth.
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.
An inside look at workplace culture for highly-productive, lean teams.
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