How to create a customer-centric mindset to power every business decision.
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A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).
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Eight ways we managed to save money, time, and customers by keeping support in-house.
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
How we built a highly effective (and super lean) remote support team.
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