How to create a customer-centric mindset to power every business decision.
Customer Support · 7 Min read
Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.
CX Lead & Content Creator @Groove
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Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.
Senior Editor @Groove
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Eight ways we managed to save money, time, and customers by keeping support in-house.
Customer Support · 10 Min read
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
How we built a highly effective (and super lean) remote support team.
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
Head of Support & Success @Groove
Customer Support · 6 Min read
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
Customer Support · 8 Min read
Our best advice for smoothly transitioning your team to online customer support.
An inside look at workplace culture for highly-productive, lean teams.
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