How to create a customer-centric mindset to power every business decision.
Customer Support · 8 Min read
Our most successful autoresponder email campaigns—now yours for the taking (and learning).
CX Lead & Content Creator @Groove
Customer Support · 6 Min read
Learn the basics of customer service software and how to tailor it to your specific needs.
Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.
Customer Support · 9 Min read
We take a customer-first approach to compare Gmail to Outlook to Groove for growing businesses.
Looking for knowledge base templates to help you rapidly create content for your help center? Here are 5 we use here at Groove.
Senior Editor @Groove
Customer Support · 7 Min read
We expose the mistakes most small businesses make when choosing software, so you can avoid them.
Learn how to use your customer support software as a catalyst for growth.
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).
Customer Support · 10 Min read
Our favorite tools for growing businesses looking to keep costs down and efficiency way up.
An inside look at workplace culture for highly-productive, lean teams.
Subscribe to our newsletter.
250,000 of your peers are already in the know.
Try searching for