Customer Support · 10 Min read
Learn how to create a knowledge base from the ground up that your customers will love.
Groove Content Team
Customer Support · 8 Min read
Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.
Customer Support · 7 Min read
When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business
Customer Support · 5 Min read
5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out
Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.
Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.
People are complicated. Understanding the psychology of customer service and make it work to your advantage.
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