Growth · 25 Min read
This isn’t a guru guide. And it’s not a listicle of “best practice.” These are the 15 steps we actually took to grow into a multi-million-dollar business, so you can too.
Alex Turnbull CEO & Founder @Groove
Customer Support · 7 Min read
A game plan for communicating during a crisis to keep your customers (and your support team) calm.
Groove Content Team
Remote Work · 8 Min read
For the last seven years, we've been a fully remote company. Here’s what I've learned about running a successful remote team.
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.
Customer Support · 9 Min read
A well-thought-out plan for creating knowledge base articles with examples from our own help center.
Customer Support · 14 Min read
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
Customer Support · 8 Min read
Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.
Customer Support · 6 Min read
These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.
Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.
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