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The Only 4M ARR SaaS Startup to Reveal it All 🚀

69 posts found for “skills improve”

Customer Support · 11 Min read

Online Chat Support 101: Your Guide to Live Chat Support for Businesses and Employees

Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 7 Min read

What It Means To Be A Customer Service Oriented Business and Why It’s Important

Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 10 Min read

2022 E-commerce Customer Service Best Practice Guide

We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

The Best Live Chat Software: 10 Reasons to Offer Live Chat Support in 2022

We breakdown the basics of live chat support and how to choose the best software for your business.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 5 Min read

5 Essential Elements of Customer Service to Guide Your Growing Business

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

How we saved 40,000 hours by moving off a Gmail shared inbox

Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

The Best Customer Support Software: 10 Growth Opportunities Hiding in Your Customer Support Software

Learn how to use your customer support software as a catalyst for growth.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 11 Min read

How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must)

Eight ways we managed to save money, time, and customers by keeping support in-house.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track)

Nine real customer success strategies we use at Groove, along with templates to set them up yourself.

Melissa Rosen CX Lead & Content Creator @Groove