Customer Support · 11 Min read
Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.
Customer Success Manager @Groove
Customer Support · 7 Min read
Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.
Customer Support · 10 Min read
We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.
CX Lead & Content Creator @Groove
We breakdown the basics of live chat support and how to choose the best software for your business.
Customer Support · 5 Min read
These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.
Customer Support · 8 Min read
Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.
Learn how to use your customer support software as a catalyst for growth.
Eight ways we managed to save money, time, and customers by keeping support in-house.
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
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