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Just how important are online reviews to your business?
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This has been a huge year of growth and milestones for Groove. Here are the most popular lessons we’ve shared.
CEO & Founder @Groove
Customer Support · 7 Min read
The job description of a service agent goes far beyond a single role. Here are all the customer service roles you need to master to excel
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You can’t always avoid having upset customers. But you can change their mind. Here’s how.
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Customers leaving your business can crush your revenue. Here’s how to reduce churn and save your bottom line.
Customer Support · 21 Min read
The debate rages between WooCommerce, Shopify, Magento, and BigCommerce for best ecomm platform -- we'll help you find the best one for you.
Customer Success Manager @Groove
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Evaluating Shopify and Magento for your ecommerce CMS? We've done the leg work and pulled the information together so you can make an informed decision!
Head of Support & Success @Groove
Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.
CX Lead & Content Creator @Groove
Customer Support · 6 Min read
Learn the basics of customer service software and how to tailor it to your specific needs.
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