Customer Support · 7 Min read
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
Head of Support & Success @Groove
Customer Support · 10 Min read
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
CX Lead & Content Creator @Groove
Customer Support · 5 Min read
Craft the perfect customer service job description to find the right fit for your organization.
Customer Support · 9 Min read
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
Customer Support · 6 Min read
Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.
A game plan for communicating during a crisis to keep your customers (and your support team) calm.
Customer Support · 8 Min read
How we handled an overflowing inbox while keeping our focus on sustainable growth.
Customer Support · 14 Min read
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
Customer Success Manager @Groove
Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.
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