Customer Support · 4 Min read
Find out everything you need to know about the position and how to find the perfect role for yourself or your business.
CX Lead & Content Creator @Groove
Customer Support · 5 Min read
These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.
Customer Support · 8 Min read
Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work.
Customer Support · 6 Min read
Learn the basics of customer service software and how to tailor it to your specific needs.
Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.
Customer Support · 7 Min read
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
Head of Support & Success @Groove
Customer Support · 10 Min read
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
Craft the perfect customer service job description to find the right fit for your organization.
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