Customer Support · 11 Min read
Eight ways we managed to save money, time, and customers by keeping support in-house.
CX Lead & Content Creator @Groove
Customer Support · 10 Min read
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
Customer Support · 7 Min read
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
Head of Support & Success @Groove
Customer Support · 8 Min read
Our best advice for smoothly transitioning your team to online customer support.
How we handled an overflowing inbox while keeping our focus on sustainable growth.
Customer Support · 14 Min read
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
Customer Success Manager @Groove
Customer Support · 20 Min read
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
Growth · 11 Min read
Most marketing personas aren’t very helpful. Here’s a marketing persona template and research process that can help your business grow.
Senior Editor @Groove
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