Fewer Email Notifications, More Markdown, and Better Reliability

We fixed a bug with email notifications, extended Markdown support for Knowledge Base articles, and continued to increase reliability

Crushing Bugs & Looking to the Future

We’ve made fixes to the app that address some issues that users were reporting, including updates to the new settings dashboard and folders

Today’s Outage—What Happened, What We Did, and What We’re Doing

As many of you are aware, Groove experienced a serious server issue last night and this morning that caused the app to go down for all users

Improved Settings

Оur product enhancements have focused on the ways in which you interact with your customers: organization, automation, and communication

Exciting Updates For Groove

For the last few months, we’ve been working hard to test, redesign and perfect the details in our efforts to make Groove better.

Message Forwarding, Cc/Bcc & Social Profiles

Forwarding Messages into Groove has been a super popular request. Now it's easy to manage any support requests sent outside Groove.

Bug Fixes, Onboarding Improvements, and a Failed Upgrade Attempt

We fixed several annoying bugs, made new user onboarding easier and started to deploy our new infrastructure