The War on Parsing Continues, a Small Change to Groove Reports and Better Spam Management
We’ve narrowed down the remaining parsing issues in Groove to inline comments, lingering comment history, and comment history
We’ve Teamed Up With Slack for One Groovy Chat App
Groove and Slack have joined forces to complete an awesome integration now available in our Groove Apps menu!
New Reports in Beta, and our, New Tickets get a Makeover!
We’ll be letting everyone test out Reports. We also have a sleek New Ticket UI live on production, equipped with many requested enhancements
Groove live chat integrations are here!
We’ve devoted the last two weeks at Groove to launching two exciting new integrations with the live chat services SnapEngage and Olark
Improving Groove Search and, a Database Upgrade
Based on customer demand, we’ve devoted our energy to improving our search functionality and increasing our database size
Parsing, Parsing, Parsing
We’ve devoted the last few weeks at Groove to improving what we feel is the most important aspect of Groove: your emails.
Tons of Tiny Tweaks and One Big Win for Customer Satisfaction Ratings
Recent improvements include tweaks to the multiple mailbox feature, better attachment control, & inserting comments from satisfaction ratings
Submission Status Control, Labeling Improvements, Updated Keyboard Shortcuts, and a UI Spruce-up for Notes
We've rolled out little wins like status control on the submit button, UI tweaks, & keyboard shortcuts to make common replies more convenient
Rich Text Editor, Forwarding Enhancements, Keyboard Shortcuts, and Outlook Parsing
We’ve introduced a fancy new rich text editor, enhanced our forwarding functionality, and added some convenient keyboard shortcuts
Less Scrolling, Widget Edge Cases, and Cleaner Emails
We made reading tickets quicker, fixed a few edge cases with our Widget, and cleaned up whitespace in incoming emails.
Gmail Changes, Smarter Parsing, and Edge Cases
We debugged a particular nasty change with Gmail, made our HTML parser even smarter, and squashed a number of annoying edge cases.