Undo Send is here!
Now any responses you send will be delayed for 5 seconds, giving you the chance to undo sending if you realize you made a mistake.
Agent Availability Status and Mailbox-Specific Twitter and Facebook Integrations
We’re excited to announce two new features: agent availability status and the ability to link social accounts to specific mailboxes in Groove
How AmbitionAlly Switched to Groove
When I first heard about Groove, I was curious because I had used a few other support tools but I had never been truly satisfied.
Introducing Email Tracking: See When Your Support Emails Get Read
We’ve got some great news for anyone who spends time wondering whether or not their customers have read their email responses.
Server Updates, a New Integration with Talkdesk, and Other Search Enhancements
These past few weeks have been busy ones for the Groove team, with lots of new upgrades to the app that you may have already noticed.
Private Notes Just Got More Awesome
Private notes are one of the most-used features in Groove. They let you communicate with your team, behind the scenes, about any ticket.
Zapier Integration Is LIVE! (Easily Integrate Groove With 350+ of Your Favorite Apps)
After a few weeks of beta testing Groove’s latest integration, we’re excited to announce that Zapier is now live in the Groove Apps Store
State Of The App, February 2015
A heartfelt "thank you" and news on everything we're doing to make Groove better for you: new integrations, API, and more
Customer Names, Nested Replies and More Polishing
Battling bugs with customer profiles, nested inline replies, and closing the week by giving the app a much-needed polish.
Integrations With MailChimp, Campaign Monitor, and Constant Contact Are Here!
Groove’s newest integrations are now live and ready to use. They make it easy to manage your subscriber lists right from your help desk
Merging Enhancements, Beanstalk Integration and an Awesome Grasshopper Hack
New feature that makes merging tickets a breeze, a couple of awesome Groove integrations, and a brilliant Grasshopper hack