Groove Blog
we’re launching a deep product partnership with Olark, the best live chat app on the planet.
We’ve had a fancy-looking support widget on our site for the last few weeks. Today we are excited to release it to everyone.
If you’ve ever wondered who did what on a ticket and when, our new ticket history lets you see exactly that
After 6 weeks plugging away, we are truly thrilled to release those upgrades to all of our customers today.
While our team is chipping away at the bigger projects, we’ve also pushed out a couple smaller things that we think you’ll appreciate
We’ve been working hard these past couple weeks on a handful of features and enhancements designed to make your lives a lot easier
Now any responses you send will be delayed for 5 seconds, giving you the chance to undo sending if you realize you made a mistake.
We’re excited to announce two new features: agent availability status and the ability to link social accounts to specific mailboxes in Groove
When I first heard about Groove, I was curious because I had used a few other support tools but I had never been truly satisfied.
We’ve got some great news for anyone who spends time wondering whether or not their customers have read their email responses.
These past few weeks have been busy ones for the Groove team, with lots of new upgrades to the app that you may have already noticed.
Private notes are one of the most-used features in Groove. They let you communicate with your team, behind the scenes, about any ticket.
