Mobile Enhancements and Polish

Using Groove on the go with improved search functionality, real-time updating, and a spiffed-up user interface.

Back to Basics

We focused on improving core ticketing functionality this week; specifically, parsing incoming emails from Gmail and Outlook.

New Integrations, Mobile Updates and a Whole Lot More

We've gotten some amazing feedback on our recently-released mobile web app, as well as some feature requests and bug reports

Groove Gets a Mobile Web App!

It's been a long time coming, and today we are very excited to release our mobile web app into public beta!

Widget Updates, Delighted Integration, and Ticketing Enhancements

We’re excited to share a few of the additions we’ve released for our support widget, core ticketing, and integrations

Live Chat Is Back! (Announcing Our New Partnership With Olark)

we’re launching a deep product partnership with Olark, the best live chat app on the planet.

Introducing Our Brand New Support Widget

We’ve had a fancy-looking support widget on our site for the last few weeks. Today we are excited to release it to everyone.

Introducing Ticket History!

If you’ve ever wondered who did what on a ticket and when, our new ticket history lets you see exactly that

Search Gets a New Back-end

After 6 weeks plugging away, we are truly thrilled to release those upgrades to all of our customers today.

Snooze Folders and Star Priorities

While our team is chipping away at the bigger projects, we’ve also pushed out a couple smaller things that we think you’ll appreciate

Better Spam Filtering, New Account Settings, and Ticket Workflow Enhancements

We’ve been working hard these past couple weeks on a handful of features and enhancements designed to make your lives a lot easier

Undo Send is here!

Now any responses you send will be delayed for 5 seconds, giving you the chance to undo sending if you realize you made a mistake.