Live Chat Is Back! (Announcing Our New Partnership With Olark)
we’re launching a deep product partnership with Olark, the best live chat app on the planet.
Introducing Our Brand New Support Widget
We’ve had a fancy-looking support widget on our site for the last few weeks. Today we are excited to release it to everyone.
Introducing Ticket History!
If you’ve ever wondered who did what on a ticket and when, our new ticket history lets you see exactly that
Search Gets a New Back-end
After 6 weeks plugging away, we are truly thrilled to release those upgrades to all of our customers today.
Snooze Folders and Star Priorities
While our team is chipping away at the bigger projects, we’ve also pushed out a couple smaller things that we think you’ll appreciate
Better Spam Filtering, New Account Settings, and Ticket Workflow Enhancements
We’ve been working hard these past couple weeks on a handful of features and enhancements designed to make your lives a lot easier
Undo Send is here!
Now any responses you send will be delayed for 5 seconds, giving you the chance to undo sending if you realize you made a mistake.
Agent Availability Status and Mailbox-Specific Twitter and Facebook Integrations
We’re excited to announce two new features: agent availability status and the ability to link social accounts to specific mailboxes in Groove
How AmbitionAlly Switched to Groove
When I first heard about Groove, I was curious because I had used a few other support tools but I had never been truly satisfied.
Introducing Email Tracking: See When Your Support Emails Get Read
We’ve got some great news for anyone who spends time wondering whether or not their customers have read their email responses.
Server Updates, a New Integration with Talkdesk, and Other Search Enhancements
These past few weeks have been busy ones for the Groove team, with lots of new upgrades to the app that you may have already noticed.