Mobile Enhancements and Polish
Using Groove on the go with improved search functionality, real-time updating, and a spiffed-up user interface.
Back to Basics
We focused on improving core ticketing functionality this week; specifically, parsing incoming emails from Gmail and Outlook.
New Integrations, Mobile Updates and a Whole Lot More
We've gotten some amazing feedback on our recently-released mobile web app, as well as some feature requests and bug reports
Groove Gets a Mobile Web App!
It's been a long time coming, and today we are very excited to release our mobile web app into public beta!
Widget Updates, Delighted Integration, and Ticketing Enhancements
We’re excited to share a few of the additions we’ve released for our support widget, core ticketing, and integrations
Live Chat Is Back! (Announcing Our New Partnership With Olark)
we’re launching a deep product partnership with Olark, the best live chat app on the planet.
Introducing Our Brand New Support Widget
We’ve had a fancy-looking support widget on our site for the last few weeks. Today we are excited to release it to everyone.
Introducing Ticket History!
If you’ve ever wondered who did what on a ticket and when, our new ticket history lets you see exactly that
Search Gets a New Back-end
After 6 weeks plugging away, we are truly thrilled to release those upgrades to all of our customers today.
Snooze Folders and Star Priorities
While our team is chipping away at the bigger projects, we’ve also pushed out a couple smaller things that we think you’ll appreciate
Better Spam Filtering, New Account Settings, and Ticket Workflow Enhancements
We’ve been working hard these past couple weeks on a handful of features and enhancements designed to make your lives a lot easier