Groove in August: A New Search Engine, Collision Detection, Unsplash, and More!

It’s been another busy month for the product and engineering...

Groove in July: Knowledge Base Search in Inbox, Print Conversations, Performance Improvements, and More!

Another busy month over here at Groove. We have some...

Announcement: KB Inbox integration

New! Knowledge Base search right in your Inbox

Groove in June: Shopify Integration, Emojis, Knowledge Base Contact Form and More!

It was a busy month in June for the team...

Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more…

Here are some of the features, improvements, and bug fixes...

Groove in April: Busiest Times, Classic View, KB Localization, and More!

April was a busy month at Groove. We made improvements and introduced new features for all our core products. Learn about them in this post

Classic View is Now Available!

A lot of our customers were missing the classic three-pane layout from and we’re excited to announce that this view is now available again

Better Reporting Calculations

Sick of one or two metrics skewing all your reporting...

Groove in March: Privacy Shield, Reporting Updates, 50+ Parsing Improvements, and More!

Here are some of the highlights on the recent features, improvements, and bug fixes for Groove that were pushed in March

Coming Soon: Classic View and Other Readability Updates

Since we launched Groove 2.0 we've heard from many customers who were missing the classic three-pane view. So we're bringing it back!

Introducing Indefinite Snooze

Do you find yourself missing the Pending status in Groove...

Coming Soon: A Brand New Knowledge Base

In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground up