Customer Support · 11 Min read
Ready to start the next Amazon? Or maybe just a side project for supplemental income? We're here to help you get started.
Melissa Rosen CX Lead & Content Creator @Groove
Customer Support · 10 Min read
We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.
Customer Support · 5 Min read
Understand the role empathy plays in the workplace and how to nurture it among your team.
We breakdown the basics of live chat support and how to choose the best software for your business.
We've curated the 15 most important customer support skills to help you and your team thrive in this position.
Lisa Foster Head of Support & Success @Groove
Customer Support · 7 Min read
In this guide, we’ll explore the definition of customer feedback and the best ways to gather exceptional insights from your customers.
Product Updates · < 1 Min read
A fully usable customer support app on-the-go.
Nick McCreath Co-Founder @Groove
Product Updates · 4 Min read
We are super excited to introduce Groove’s very own Live chat channel!
Product Updates · 2 Min read
Product Updates · 3 Min read
Our new Inbox Sidebar features an updated and completely customizable design, custom fields & categories, and a new API.
Customer Support · 6 Min read
Find out how small businesses can benefit from understanding the principles behind SLAs.
Groove’s new UI includes a clean interface, improved readability, and new brand colors.
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