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Customer Experience ·  10 Min read

How To Follow Up With Your Customers and Keep Them Coming Back

Keeping in touch with buyers post-purchase encourages retention. Here's how to follow up with a customer and build long-term relationships!

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Nicholas Walters Writer & Editor

Customer Support ·  9 Min read

A Beginner’s Guide To Customer Satisfaction Measurement

Intimidated by customer satisfaction measurement? It's easier than you think! Here's what to track, how to find it, and how to use the result!

Nicholas Walters avatar

Nicholas Walters Writer & Editor

Entrepreneurship ·  10 Min read

5 Approaches To Total Quality Management

Learn about five popular approaches to Total Quality Management (TQM). Plus, get some tips for applying core TQM principles in your business!

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Nicholas Walters Writer & Editor

Customer Support ·  17 Min read

8 Helpdesk Ticketing Systems for Small Business Compared

Looking for the best helpdesk ticketing system for your small business? Check out these top options, and find the perfect fit!

Nicholas Walters avatar

Nicholas Walters Writer & Editor

A person raising their hand to ask a question.

Customer Support ·  11 Min read

How To Respond To a Customer Inquiry Effectively (A 5-Step Process)

Struggling to help your customers and keep them happy? Learn how to respond to a customer inquiry in a way that keeps them coming back!

Nicholas Walters avatar

Nicholas Walters Writer & Editor

Acquisition ·  14 Min read

6 Customer Acquisition Challenges Small Businesses Face (And How To Overcome Them!)

Small businesses face steep customer acquisition challenges. Learn what you're up against, and arm yourself with proven solutions!

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

Customer Support ·  11 Min read

How To Use Data To Improve the Customer Experience: A Guide For Small Businesses

Small business success relies on happy, loyal buyers. Learn how to use data to improve the customer experience and drive satisfaction!

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

Customer Support ·  6 Min read

The Psychology of Customer Service: 6 Quick Tips For Small Businesses

You don't need a PhD to master the psychology of customer service. Learn how to create exceptional experiences that drive retention!

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Bildad Oyugi Writer & Editor

GrooveHQ

Customer Support ·  15 Min read

What Type of Email Customer Support Tools Does Your Small Business Need?

Struggling to keep your customer service efficient, effective, and affordable? Let's look at some email customer support tools that can help!

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Bildad Oyugi Writer & Editor

Small Business ·  15 Min read

How To Get Customers To Fill Out Surveys (10 Effective Strategies)

Need feedback, but not sure how to get customers to fill out surveys? These ten tips are free, easy to implement, and best of all, effective!

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

Retention ·  12 Min read

How To Keep Customers Coming Back (6 Ways To Cut Churn)

The keys to retention are nurturing relationships and going above and beyond for your buyers. Learn how to keep customers coming back!

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

Customer Support ·  11 Min read

How To Choose the Best Customer Service Email Ticketing System for Your Small Business

The right customer service email ticketing system heps you save time and wow customers. Learn how to choose the right tool for your business!

Nicholas Walters avatar

Nicholas Walters Writer & Editor

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