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What I Learned Rescuing Our Startup From Death
The 5 steps we took to turn Groove around when the company was headed toward failure
Why I Almost Walked Away From the $500k/mo Company I Founded
The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.
How to Choose Help Desk Software for Your Small Business: Simple Over “Best”
Spoiler: the best help desk software for small businesses doesn’t exist. Instead, it’s about the right fit for your growing team.
Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need
Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.
Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.
Groove in June: Shopify Integration, Emojis, Knowledge Base Contact Form and More!
It was a busy month in June for the team...
How to Create a Knowledge Base: Building Self-Service for Customer Support
Learn how to create a knowledge base from the ground up that your customers will love.
Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more…
Here are some of the features, improvements, and bug fixes...
Customer Service Software: A Guide to Finding the Right Fit for Your Business
Customer service software is a system of tools designed to provide customer support, gather customer data, and streamline support team efforts.
Help Desk Software: A (Biased) Guide to Ticketing Systems
Your help desk should be your best employee. And the...