5 Reasons To Put Customer Service First In Your Company
Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity
Attention Startups: Stop Selling to Startups
Instead of trying to sell to your circle of "founder friends", figure out who your best customers really are and where you can find them
Burnout in Customer Service: Tips for Staying Sane
When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business
9 Blog Posts Your Team Should Read Today
My favorite recent startup articles about growth, marketing and business life that have made a big impact on our team
Don’t Let An “Unlimited” Vacation Policy Kill Your Startup
This is how to create a real unlimited vacation policy that will help your teammates recharge and return at their best.
Customer Surveys 101: Tips For Result-Focused Questions
5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out
How We Used Content Upgrades to Increase Conversions by 400%
Learn how you can use the power of content upgrades to multiply the conversion rate of your email subscription forms
Customer Service Glossary: Words and Phrases to Know
Putting together a customer service glossary for your company will help you streamline your processes and keep everything running smoothly
7 No-Nonsense Pieces of Startup Advice I Wish I Got When I Started
Key pieces of startup advice we’ve collected over the years that have made a dramatic impact on our business
Net Promoter Score: What Is It and Why Do You Need It?
What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to
5 Tips for Hiring Remote Customer Support Agents
Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.