The Top 5 Leadership Qualities a First-Time Founder Should Practice
Very few of us are "natural-born leaders". Luckily, the essential leadership qualities needed to be successful can be learned and developed.
Swarming vs Tiered Support: Which One Is Right For You?
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
The Rebirth of Groove (and the Next Stage In Our Startup Journey)
Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.
10 Customer Service Phrases You Should (And Shouldn’t) Be Using
Want customer service phrases that ‘guarantee success.’ They don’t exist. Instead, we’ve collected lessons from thousands of real customers.
How to Use Upselling to Increase Customer Happiness, Retention and Revenue
Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers
Coming Soon: A Brand New Knowledge Base
In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground up
Sneak Peek: Refining the New Groove Inbox
We've been working hard to bring design harmony to the new Groove Inbox. Now we're excited to share with you all the changes we've made
Sneak Peek: A New Groove
Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look.
How to Help Your Team Switch to New Customer Support Software
No one ever said, "I love trying new team support software" but that doesn't mean that getting your team on board is impossible.
5 Signs That You Should Stop Using Email for Support
How to know when it's time to look for another solution for customer service email management.
5 Tips For Getting More Done Without Growing Your Support Team
Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity