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A person using AI on a smartphone.

Marketing ·  8 Min read

How To Use AI for Small Business Marketing

Discover how to use AI for small business marketing! Grab attention and improve sales while saving time and resources.

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Bildad Oyugi Writer & Editor

Customer Support ·  8 Min read

How To Maximize Customer Service Speed: 5 Tips for Small Businesses

Discover 5 tips for maximizing customer service speed. Learn strategies on how to deliver great customer support and service quality.

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Bildad Oyugi Writer & Editor

Customer Support ·  10 Min read

Customer Service Collaboration: Small Teams, Big Impact!

Unlock effective customer service collaboration! Follow these four steps to improve efficiency and increase customer satisfaction.

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Bildad Oyugi Writer & Editor

Customer Support ·  7 Min read

What Is Hypercare (And What Role Does It Play in Customer Support)?

Just what is hypercare? Here's how to provide top-quality service during customer onboarding, product updates, and other key touchpoints.

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Nicholas Walters Writer & Editor

A man with head in hands looking frustrated.

Customer Experience ·  9 Min read

What Is Customer Sentiment (And Why Does It Matter)?

What is customer sentiment? Learn how this key metric offers valuable insights into emotions, opinions, and attitudes about your business!

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Nicholas Walters Writer & Editor

Customer Support ·  10 Min read

How To Build a Customer Support Knowledge Base

Overwhelmed by endless questions? Learn how to build a customer support knowledge base that empowers buyers and saves your team valuable time!

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

Customer Support ·  11 Min read

The Best Zendesk Alternative for Small Businesses

Intercom? Help Scout? GrooveHQ? Which one will be the best Zendesk alternative? The sleeper who beats Zendesk for you is....

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Bildad Oyugi Writer & Editor

Customer Experience ·  12 Min read

4 Steps for Conducting a Customer Sentiment Analysis

Leverage customer sentiment analysis to improve your business! Understand customer needs, optimize user experience, and drive loyalty.

Nicholas Walters avatar

Nicholas Walters Writer & Editor

Business people creating a prioritization framework.

Customer Support ·  11 Min read

How To Prioritize Support Tickets: A Guide for SMBs

Discover how to prioritize support tickets by urgency and impact! The result: faster resolutions and improved service quality.

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Bildad Oyugi Writer & Editor

Marketing ·  7 Min read

5 Steps for Creating a Customer Winback Campaign

Learn effective strategies to create a customer winback campaign. Get practical tips for winning back customers and driving growth.

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Bildad Oyugi Writer & Editor

Customer Support ·  7 Min read

How To Respond To Negative Customer Reviews (4 Tips for Positive Results)

Not sure how to respond to negative customer reviews? Here's how to turn a complaint into an opportunity, and keep your buyers happy!

Nicholas Walters avatar

Nicholas Walters Writer & Editor

Customer Support ·  14 Min read

What’s the Best Email Client for Customer Support?

Is your customer support team struggling to manage everything effectively? Find the right tool to provide a better CX with less stress!

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

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