A Simple Marketing Audit: The Why And How
A marketing audit can help you clarify your goals and objectives. It can also help you find holes and errors in your strategy.
Customer Success: Your Next Growth Engine
Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.
Content Distribution: The Missing Piece in Your Marketing Strategy
As it becomes harder to market a business through blogging, content distribution becomes increasingly important. Learn how to do it right
“What Does Customer Service Mean To You?”
"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer
Introducing Indefinite Snooze
Do you find yourself missing the Pending status in Groove...
The Top 5 Leadership Qualities a First-Time Founder Should Practice
Very few of us are "natural-born leaders". Luckily, the essential leadership qualities needed to be successful can be learned and developed.
The Little Big Guide to E-commerce Customer Service
In a world where setting up an e-commerce shop takes just a few minutes, great customer service is the only way to differentiate.
Swarming vs Tiered Support: Which One Is Right For You?
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
The Rebirth of Groove (and the Next Stage In Our Startup Journey)
Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.
A Real Example of How to Handle an Angry Customer Service Complaint on Social Media
In this blog post you'll learn how to deal with angry customers by using Disney's H.E.A.R.D. approach (and you'll see it in action!)
10 Customer Service Phrases You Should (And Shouldn’t Be) Using
Increase customer satisfaction by knowing what customer service phrases you should (and shouldn’t) be using