Customer Relationship Management for Small Businesses: 57 CRM Examples (That Won’t Break the Bank)
Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.
Customer Experience Analytics: Metrics, KPIs, and Reporting to Get CX a Seat at the Table
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.
What is Good Customer Service? A Definition, Data & 11 Qualities of Exceptional Support
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
Groove in July: Knowledge Base Search in Inbox, Print Conversations, Performance Improvements, and More!
Another busy month over here at Groove. We have some...
Customer Marketing: Definition, Strategies, and Best Practices
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
Announcement: KB Inbox integration
New! Knowledge Base search right in your Inbox
15 Customer Service Skills & How to Improve Each One (Step-by-Step)
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
What I Learned Rescuing Our Startup From Death
The 5 steps we took to turn Groove around when the company was headed toward failure
Why I Almost Walked Away From the $500k/mo Company I Founded
The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.
Gmail for Customer Support: 10 Best Practices You Need to Know
Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.
Customer Experience: Definition, Analysis & Best Practices
Customer experience is the biggest differentiator in today’s market. Find out how to make it work for your business in this practical guide.