Google Data Studio Examples: These 5 Reports Save Me a Full Day of Work Every Month
KPI reports used to take me 2 hours a week to prepare. Now I do it in 5 minutes. These Google Data Studio examples will show you how.
Customer Marketing: 3 Retention Metrics, 3 Growth Metrics, and 6 Strategies to Jumpstart Your Marketing Plan
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
Our Customer Onboarding Process: How We Customize Onboarding for 10,000+ Customers
Here’s how we optimize our customer onboarding process to cater to all our customers’ needs.
You’ll outgrow your company’s core values. Here’s what to do next.
Your company core values matter. Here’s the process we used to develop ours, plus tools you can use to develop your own.
The Complete Customer Experience Guide: How to Create a CX Strategy for Your Business
Customer experience, also known as CX, encompasses every touchpoint between your business and your customers. It includes the entire customer journey from potential sales lead to onboarding to customer service interactions.
Steal Our Marketing Persona Template (And the Customer Research Process That Goes With It)
Most marketing personas aren’t very helpful. Here’s a marketing persona template and research process that can help your business grow.
Our Customer Success Tools: How These 6 Tools Keep Us Sane
Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).
10 Good Customer Service Reviews, Examples, and Lessons to Empower Your Team
Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.
A Customer Centric Approach: 5 Ways Steve & Kate’s Camps Earns ‘Customers for Life’
“Customer centric” isn’t a buzzword for Steve & Kate’s Camps. It’s a way of doing business. Here are the five practices they use to earn customers for life.
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As CEO of Groove, there’s nothing that I think about more than the experience we’re creating for our customers.
33 Customer Service Quotes to Inspire, Spark Questions & Help Your Team Thrive
These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.