The Rebirth of Groove (and the Next Stage In Our Startup Journey)
Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.
How to Write a Customer Service Job Description That Attracts Top Talent
Hiring the best support pros starts with a great job description. Learn how to write one with examples from Buffer, Slack, and others
10 Tips for Sending Better Customer Service Emails
Every email you send in customer service is a valuable opportunity to build a stronger and lasting relationship with your audience. Learn how to harness it
5 Customer Service Email Templates for Tough Situations
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service
A Real Example of How to Handle an Angry Customer Service Complaint on Social Media
In this blog post you'll learn how to deal with angry customers by using Disney's H.E.A.R.D. approach (and you'll see it in action!)
The Most Important Customer Service Phrases You Should (And Shouldn’t Be) Using
Increase customer satisfaction by knowing what customer service phrases you should (and shouldn’t) be using
How to Use Upselling to Increase Customer Happiness, Retention and Revenue
Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers
Coming Soon: A Brand New Knowledge Base
In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground up
Sneak Peek: Refining the New Groove Inbox
We've been working hard to bring design harmony to the new Groove Inbox. Now we're excited to share with you all the changes we've made
Sneak Peek: A New Groove
Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look.
How to Help Your Team Switch to New Customer Support Software
No one ever said, "I love trying new team support software" but that doesn't mean that getting your team on board is impossible.