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what is customer data

Customer Support ·  5 Min read

Customer Data: What Can You Actually Do With It?

Are you sitting on lots of metrics, but struggling to act on them? Start here.

Kerri Tielman avatar

Kerri Tielman Groove Writer

Entrepreneurship ·  2 Min read

Friday Q&A: How Do You Make Time To Read Every Day?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  7 Min read

How Our Business Turned a Major Obstacle Into a Huge Opportunity (And How You Can Too)

We recently announced some big news. Here’s how it came to be.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  5 Min read

7 Tips for Delivering Memorable Live Chat Customer Service

How to Build Customer Loyalty in Real-Time

Forrest Murphy avatar

Forrest Murphy Groove Writer

Considering hiring an agency to build your product? Read this first.

Entrepreneurship ·  2 Min read

Friday Q&A: Considering hiring an agency to build your product? Read this first.

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Content Marketing ·  5 Min read

How Storytelling Increased Our Blog’s Engagement By 300%

Use this simple strategy to reach more people with your content.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  4 Min read

Friday Q & A: Is It Worth Going to Conferences and Trade Shows, How to Get Your First Customers to Trust You, and How to Gather Customer Feedback

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  2 Min read

Friday Q&A: How do you make a startup look like a professional business?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

17 Email Scripts That Have Helped Us Grow Our Business

Entrepreneurship ·  6 Min read

17 Email Scripts That Have Helped Us Grow Our Business (For You to Steal)

These email templates have made an impact on our bottom line, and now they’re yours.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  6 Min read

The Most Important Customer Service Metric That Most Businesses Ignore

How to Calculate Your First Contact Resolution Rate, and Why You Need to

Amanda Langford avatar

Amanda Langford Groove Writer

Entrepreneurship ·  8 Min read

Friday Q&A: My Favorite Business Blogs

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  4 Min read

7 Business Talks That Have Made Me a Better Entrepreneur (Plus, a Special Offer)

Most business talks suck. Here are seven that have actually changed the way I work.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

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