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How Our Business Captures, Analyzes and Acts on Customer Feedback

Entrepreneurship ·  8 Min read

How Our Business Captures, Analyzes and Acts on Customer Feedback

The most important thing that too many startups aren’t doing.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  4 Min read

Use These Survey Questions to Improve Your Onboarding and Customer Success

How to ask the right questions to point your business in the right direction.

Kerri Tielman avatar

Kerri Tielman Groove Writer

Entrepreneurship ·  2 Min read

How often should you post to your blog?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  2 Min read

Should I wait to guest blog until I have lots of content on my own blog?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

top five entrepreneurs

Entrepreneurship ·  7 Min read

Five Top Entrepreneurs Share Their Keys to Success

We’ve learned a lot from entrepreneurs at the top of their game. Here are five of the biggest takeaways.

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Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  2 Min read

Our Best Business Tips of 2016

This has been a huge year of growth and milestones for Groove. Here are the most popular lessons we’ve shared.

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Alex Turnbull CEO & Founder @Groove

Customer Support ·  4 Min read

Tidy Up Your Customer Service Setup And Start Fresh In 2017

Get your support organized and uncluttered for maximum productivity next year.

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Amanda Langford Groove Writer

Entrepreneurship ·  < 1 Min read

How Do You Do Research for Your Content?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

customer service team

Customer Support ·  6 Min read

How Founders and CEO’s Can Create Amazing Customer Service Teams

Successful customer support starts with an extraordinary customer support team.

Luca Lyons avatar

Luca Lyons Groove Writer

Entrepreneurship ·  2 Min read

How Do You Get Your First Customers to Trust You?

Rather than focusing on your first ten customers, focus on your first customer. Make concessions, do free work and overdeliver.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  12 Min read

The 9 Most Common Questions About Hiring, Answered

Tips for hiring, firing and building a business with the best possible people.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  2 Min read

What Our Business Strategy Would Be if We Started Again From Scratch

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

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