33 Customer Service Quotes to Inspire, Spark Questions & Help Your Team Thrive
These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.
Groove in November: iOS and Android Apps, CRM Progress, API Updates, and More!
Our product teams had another busy month in November with a host of improvements and new features to help you better support your customers.
Auto-Reply Email Sample: A Customer Service Autoresponder Template that Feels Human (Even When It’s Not)
Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.
Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service
Find out how to provide exceptional customer service using our 15-point checklist.
Customer Experience Software: 5 Questions to Guide You from a Company That Doesn’t Sell It
Searching for new customer experience software? Use these five guiding questions to find the right tool. Spoiler alert: You might already be using it.
Real Wealth Is Not About Money
It’s important to think about your own definition of wealth (so you can set the right target), but here’s what wealth means to me.
10 Customer Service KPI Metrics You Should Be Measuring (And How to Improve Them)
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
Groove in October: Widget v3, Live Chat, CRM Updates, and More!
October was a busy month for the development team here...
Free Unsplash Backgrounds for your Knowledge Base
We’re excited to announce our brand-new partnership with Unsplash! We...
What’s the Best Type of Customer Service for Your Business?
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
3 Bad Customer Service Examples & 3 Lessons for How to Recover (Because They Did)
Every company has bad customer service examples. Here’s how to recover the next time one happens in your business.