Customer Experience Analytics: Metrics, KPIs, and Reporting to Get CX a Seat at the Table
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.
What is Good Customer Service? A Definition, Data & 11 Qualities of Exceptional Support
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
Groove in July: Knowledge Base Search in Inbox, Print Conversations, Performance Improvements, and More!
Another busy month over here at Groove. We have some...
Customer Marketing: Definition, Strategies, and Best Practices
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
Announcement: KB Inbox integration
New! Knowledge Base search right in your Inbox
15 Customer Service Skills & How to Improve Each One (Step-by-Step)
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
What I Learned Rescuing Our Startup From Death
The 5 steps we took to turn Groove around when the company was headed toward failure
Why I Almost Walked Away From the $500k/mo Company I Founded
The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.
Gmail for Customer Support: 10 Best Practices You Need to Know
Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.
Customer Experience: Definition, Analysis & Best Practices
Customer experience is the biggest differentiator in today’s market. Find out how to make it work for your business in this practical guide.
How to Choose Help Desk Software for Your Small Business: Simple Over “Best”
Spoiler: the best help desk software for small businesses doesn’t exist. Instead, it’s about the right fit for your growing team.