Moving to Online Customer Support: 8 Tips to Ease the Transition
Our best advice for smoothly transitioning your team to online customer support.
10 Customer Service KPI Metrics You Should Be Measuring (And How to Improve Them)
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
How to Write a Customer Service Job Description to Attract Top Talent to Your Team
Craft the perfect customer service job description to find the right fit for your organization.
Customer Service Email Templates: One Response Example (to Rule Them All) & Five for Tough Situations
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
The Best Customer Service Platform for Small Businesses: 4 Unique Ways We Use Groove
Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.
How to Grow Your Business: 15 Steps We Actually Took Growing to $3.5M/Year
This isn’t a guru guide. And it’s not a listicle of “best practice.” These are the 15 steps we actually took to grow into a multi-million-dollar business, so you can too.
Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage
A game plan for communicating during a crisis to keep your customers (and your support team) calm.
16 Advanced Zoom Tips for Better Video Meetings
The best Zoom tips and tricks that you can use to master conference call communication.
4 Pros & Cons of Running a Remote Team (& How We Do It)
For the last seven years, we've been a fully remote company. Here’s what I've learned about running a successful remote team.
This Easy Customer Retention Strategy Increased Our Annual Subscribers by 10%
How we executed a super simple customer retention strategy to retain 10% more customers.
Small Business Customer Service: With 5x More Tickets Than Usual We Had to Act Fast
How we handled an overflowing inbox while keeping our focus on sustainable growth.