We’re Lowering Prices for Everyone
We’re lowering all of our pricing plans by 30% on January 1st, 2020. We're also adding new features, which will be included at no extra cost.
The Customer Service Interview Questions You Need To Be Asking, But Probably Aren’t
Whether you’re hiring for your first customer service representative or...
Customer Service Tips for Small Business Owners and Startup Founders
10 must-read customer service tips for founders and small business owners who care about customer support.
Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results
When building a successful business, everything screams for attention. Within that flood, why prioritize customer service?
10 Legendary Customer Service Examples to Inspire You
We collected 10 of the most inspiring customer service examples we could find.
Vacations Are Important, but Most Founders Do Them Wrong
It felt like the exact wrong thing to do. It...
What Is Automated Customer Service? A Guide for Growth That Helps People Do More, Not Less
Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.
Customer Service Experience: Fuel Business Growth with Attention to Customer Care
Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.
Groove in August: A New Search Engine, Collision Detection, Unsplash, and More!
It’s been another busy month for the product and engineering...
How to Deal With Angry Customers: Examples, Research, and Field-Proven Best Practices
The next time you face irate customer, you’ll know what to do. Here’s how to deal with angry customers—including examples, research, and best practices.
Customer Satisfaction Surveys: Questions, Examples, and Reports to Guide Customer-Centric Businesses
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.