Small Business Customer Service: With 5x More Tickets Than Usual We Had to Act Fast
How we handled an overflowing inbox while keeping our focus on sustainable growth.
47 Insanely Practical Work From Home Tips from Our 100% Remote Team
We’ve been 100% work-from-home for the last seven years and know how to manage this lifestyle. We’ve learned a lot—and so will you.
3 Customer Satisfaction Surveys: How To Write and Measure CSAT, NPS, and CES Surveys
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.
Groove’s Product Roadmap: What to Expect for the Rest of 2020
We have big things planned at Groove for 2020. Here’s a look at everything you can expect from us for the rest of the year.
8 Knowledge Base Examples (From Our Help Center) with Lessons for How to Create Your Own
A well-thought-out plan for creating knowledge base articles with examples from our own help center.
What is Good Customer Service? A Definition, Data & 11 Qualities of Exceptional Support
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
Our Marketing Style Guide Is Just 658 Words. We Love It. And You Can Steal It
You don’t need a 50-page marketing style guide. In fact, shorter is better. Here’s the one we use at Groove.
What Is E-commerce Customer Service? 5 Best Practices for ‘Small’ to Beat ‘Big’
Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.
15 Customer Service Skills & How to Improve Each One (Step-by-Step)
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
Customer Service Ticketing System Magic: We Cut Response Time by 50% Using This Feature
We went from overwhelmed to well-oiled machine using the magical power of tags.
Customer Experience Analytics: 10 Metrics to Get CX a Seat at the Table
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.