A Real Example of How to Handle an Angry Customer Service Complaint on Social Media
In this blog post you'll learn how to deal with angry customers by using Disney's H.E.A.R.D. approach (and you'll see it in action!)
The Most Important Customer Service Phrases You Should (And Shouldn’t Be) Using
Increase customer satisfaction by knowing what customer service phrases you should (and shouldn’t) be using
How to Use Upselling to Increase Customer Happiness, Retention and Revenue
Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers
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Coming Soon: A Brand New Knowledge Base
In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground up
Sneak Peek: Refining the New Groove Inbox
We've been working hard to bring design harmony to the new Groove Inbox. Now we're excited to share with you all the changes we've made
Sneak Peek: A New Groove
Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look.
How to Help Your Team Switch to New Customer Support Software
No one ever said, "I love trying new team support software" but that doesn't mean that getting your team on board is impossible.
How to Choose the Right Software for Customer Support
Find customer software that allows you to maximize your support efforts and brings your closer to your base
5 Signs That You Should Stop Using Email for Support
How to know when it's time to look for another solution for customer service email management.
5 Tips For Getting More Done Without Growing Your Support Team
Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity
I’m Taking A Break From Blogging. Here’s Why.
Four years ago today, we took down our blog to re-imagine it. Here’s why we’re doing it again.