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Customer Service Burnout: Tips for Staying Sane

Customer Support ·  7 Min read

Burnout in Customer Service: Tips for Staying Sane

When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business

Amanda Langford avatar

Amanda Langford Groove Writer

Entrepreneurship ·  7 Min read

9 Blog Posts Your Team Should Read Today

My favorite recent startup articles about growth, marketing and business life that have made a big impact on our team

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  5 Min read

Don’t Let An “Unlimited” Vacation Policy Kill Your Startup

This is how to create a real unlimited vacation policy that will help your teammates recharge and return at their best.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  5 Min read

Customer Surveys 101: Tips For Result-Focused Questions

5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out

Forrest Murphy avatar

Forrest Murphy Groove Writer

GrooveHQ

Content Marketing ·  5 Min read

How We Used Content Upgrades to Increase Conversions by 400%

Learn how you can use the power of content upgrades to multiply the conversion rate of your email subscription forms

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  5 Min read

Definition of Customer Service: A Glossary of Over 60 Words and Phrases to Simplify Support

Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.

Kerri Tielman avatar

Kerri Tielman Groove Writer

Entrepreneurship ·  11 Min read

7 No-Nonsense Pieces of Startup Advice I Wish I Got When I Started

Key pieces of startup advice we’ve collected over the years that have made a dramatic impact on our business

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  4 Min read

Net Promoter Score: What Is It and Why Do You Need It?

What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to

Forrest Murphy avatar

Forrest Murphy Groove Writer

hiring remote support

Customer Support ·  7 Min read

5 Tips for Hiring Remote Customer Support Agents

Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.

Kerri Tielman avatar

Kerri Tielman Groove Writer

Entrepreneurship ·  2 Min read

Friday Q&A: How to Know When to Abandon a Strategy

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  6 Min read

The Hidden Cost of “Free”: Why Email Support Should Be a Temporary Solution

Some aspects of customer service are too complicated to manage with just email. This is how help desk software can help you with them

Amanda Langford avatar

Amanda Langford Groove Writer

Entrepreneurship ·  2 Min read

Friday Q&A: Is a company’s vision created by one person, or by a team?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

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