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Swarming vs Tiered Support: Which One Is Right For You?

Customer Support ·  8 Min read

Swarming vs Tiered Support: Which One Is Right For You?

Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.

Amanda Langford avatar

Amanda Langford Groove Writer

Founder's Journey ·  10 Min read

The Rebirth of Groove (and the Next Stage In Our Startup Journey)

Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  8 Min read

10 Customer Service Phrases You Should (And Shouldn’t) Be Using

We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.

Forrest Murphy avatar

Forrest Murphy Groove Writer

Entrepreneurship ·  9 Min read

How to Use Upselling to Increase Customer Happiness, Retention and Revenue

Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Coming Soon: A Brand New Knowledge Base

Product Updates ·  5 Min read

Coming Soon: A Brand New Knowledge Base

In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground up

Amanda Langford avatar

Amanda Langford Groove Writer

Product Updates ·  6 Min read

Sneak Peek: Refining the New Groove Inbox

We've been working hard to bring design harmony to the new Groove Inbox. Now we're excited to share with you all the changes we've made

Kerri Tielman avatar

Kerri Tielman Groove Writer

Product Updates ·  4 Min read

Sneak Peek: A New Groove

Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  5 Min read

5 Signs That You Should Stop Using Email for Support

How to know when it's time to look for another solution for customer service email management.

Forrest Murphy avatar

Forrest Murphy Groove Writer

5 Tips For Getting More Done Without Growing Your Support Team

Customer Support ·  7 Min read

5 Tips For Getting More Done Without Growing Your Support Team

Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity

Luca Lyons avatar

Luca Lyons Groove Writer

Content Marketing ·  7 Min read

I’m Taking A Break From Blogging. Here’s Why.

Four years ago today, we took down our blog to re-imagine it. Here’s why we’re doing it again.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  5 Min read

5 Reasons To Put Customer Service First In Your Company

Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity

Kerri Tielman avatar

Kerri Tielman Groove Writer

Entrepreneurship ·  5 Min read

Attention Startups: Stop Selling to Startups

Instead of trying to sell to your circle of "founder friends", figure out who your best customers really are and where you can find them

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

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