Product Updates · 4 Min read
As we roll into the last quarter of 2019, Groove’s...
Luca Lyons Groove Writer
Customer Support · 5 Min read
Whether you’re hiring for your first customer service representative or...
Amanda Langford Groove Writer
Customer Support · 9 Min read
10 must-read customer service tips for founders and small business owners who care about customer support.
Kerri Tielman Groove Writer
Customer Support · 7 Min read
When building a successful business, everything screams for attention. Within that flood, why prioritize customer service?
Customer Support · 11 Min read
We collected 10 of the most inspiring customer service examples we could find.
Forrest Murphy Groove Writer
Founder's Journey · 5 Min read
It felt like the exact wrong thing to do. It...
Alex Turnbull CEO & Founder @Groove
Customer Support · 16 Min read
Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.
Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.
It’s been another busy month for the product and engineering...
Customer Support · 13 Min read
The next time you face irate customer, you’ll know what to do. Here’s how to deal with angry customers—including examples, research, and best practices.
And how, as a result, we’re having more fun than...
Customer Support · 23 Min read
Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.
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