Product Updates · 4 Min read
Our product teams had another busy month in November with a host of improvements and new features to help you better support your customers.
Forrest Murphy Groove Writer
Customer Support · 7 Min read
Despite its small size, your email auto reply can be powerful. Learn tips on how to create an automatic reply email template.
Luca Lyons Groove Writer
Customer Support · 4 Min read
Find out how to provide exceptional customer service using our 15-point checklist.
Customer Support · 8 Min read
Searching for new customer experience software? Use these five guiding questions to find the right tool. Spoiler alert: You might already be using it.
Kerri Tielman Groove Writer
Founder's Journey · 5 Min read
It’s important to think about your own definition of wealth (so you can set the right target), but here’s what wealth means to me.
Alex Turnbull CEO & Founder @Groove
October was a busy month for the development team here...
Amanda Langford Groove Writer
Product Updates · 2 Min read
We’re excited to announce our brand-new partnership with Unsplash! We...
Every company has bad customer service examples. Here’s how to recover the next time one happens in your business.
Customer Support · 15 Min read
A complete guide to finding the right customer support software for your company.
Forrest Murphy September 10, 2024 Groove Writer
Founder depression is a lie we tell ourselves—and each other—to make depression seem like an acceptable part of the job.
Send better, faster customer service emails with these 10 tips. Plus, get a checklist with real examples to guide you.
For one eCommerce tech startup, customer experience strategy is the glue that holds everything else together. Here’s why CX is a cornerstone of its success.
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