“What Does Customer Service Mean To You?”
"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer
Introducing Indefinite Snooze
Do you find yourself missing the Pending status in Groove...
The Top 5 Leadership Qualities a First-Time Founder Should Practice
Very few of us are "natural-born leaders". Luckily, the essential leadership qualities needed to be successful can be learned and developed.
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The Little Big Guide to E-commerce Customer Service
In a world where setting up an e-commerce shop takes just a few minutes, great customer service is the only way to differentiate.
Swarming vs Tiered Support: Which One Is Right For You?
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
The 10 Best Customer Service Tips for 2019
Great customer service is the shortest path to the hearts of your customers. Follow these tips to build an organization driven by it.
The Rebirth of Groove (and the Next Stage In Our Startup Journey)
Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.
The Ultimate Guide to Customer Service Training
Use these tips to create a customer service training program that turns new hires and seasoned pros alike into masters of support.
How to Write a Customer Service Job Description That Attracts Top Talent
Hiring the best support pros starts with a great job description. Learn how to write one with examples from Buffer, Slack, and others
10 Tips for Sending Better Customer Service Emails
Every email you send in customer service is a valuable opportunity to build a stronger and lasting relationship with your audience. Learn how to harness it
5 Customer Service Email Templates for Tough Situations
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service