Sneak Peek: Refining the New Groove Inbox
We've been working hard to bring design harmony to the new Groove Inbox. Now we're excited to share with you all the changes we've made
Sneak Peek: A New Groove
Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look.
How to Help Your Team Switch to New Customer Support Software
No one ever said, "I love trying new team support software" but that doesn't mean that getting your team on board is impossible.
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5 Signs That You Should Stop Using Email for Support
How to know when it's time to look for another solution for customer service email management.
5 Tips For Getting More Done Without Growing Your Support Team
Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity
I’m Taking A Break From Blogging. Here’s Why.
Four years ago today, we took down our blog to re-imagine it. Here’s why we’re doing it again.
5 Reasons To Put Customer Service First In Your Company
Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity
Attention Startups: Stop Selling to Startups
Instead of trying to sell to your circle of "founder friends", figure out who your best customers really are and where you can find them
Burnout in Customer Service: Tips for Staying Sane
When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business
9 Blog Posts Your Team Should Read Today
My favorite recent startup articles about growth, marketing and business life that have made a big impact on our team
Don’t Let An “Unlimited” Vacation Policy Kill Your Startup
This is how to create a real unlimited vacation policy that will help your teammates recharge and return at their best.