How to Choose Help Desk Software for Your Small Business: Simple Over “Best”
Spoiler: the best help desk software for small businesses doesn’t exist. Instead, it’s about the right fit for your growing team.
Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need
Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.
Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.
Groove in June: Shopify Integration, Emojis, Knowledge Base Contact Form and More!
It was a busy month in June for the team...
Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more…
Here are some of the features, improvements, and bug fixes...
Automation: The Secret to Personalized Customer Service
Used wisely, automated customer service allows you to achieve the hardest thing in customer service—provide personal support at scale
Checklist: Creating a Winning Customer Service Experience for E-commerce Businesses
Great customer service experience is the only way online merchants can survive in the world of Amazon. Improve yours with our simple checklist
Groove in April: Busiest Times, Classic View, KB Localization, and More!
April was a busy month at Groove. We made improvements and introduced new features for all our core products. Learn about them in this post
What Is Relationship Marketing And How You Can Use It To Grow Your Business
With relationship marketing, you can turn existing customers into brand advocates. Here's everything you need to know to make it a reality.
Classic View is Now Available!
A lot of our customers were missing the classic three-pane layout from and we’re excited to announce that this view is now available again
Customer Testimonials: Where, When, and How to Use Compelling Stories to Build Trust and Credibility
Learn how to create and use compelling customer stories to build credibility and turn more prospects in loyal customers