What Is E-commerce Customer Service? 5 Best Practices for ‘Small’ to Beat ‘Big’
Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.
Groove in October: Widget v3, Live Chat, CRM Updates, and More!
October was a busy month for the development team here...
Free Unsplash Backgrounds for your Knowledge Base
We’re excited to announce our brand-new partnership with Unsplash! We...
What’s the Best Type of Customer Service for Your Business?
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
3 Bad Customer Service Examples & 3 Lessons for How to Recover (Because They Did)
Every company has bad customer service examples. Here’s how to recover the next time one happens in your business.
How to Write a Customer Service Job Description to Attract Top Talent to Your Team
Craft the perfect customer service job description to find the right fit for your organization.
10 Customer Service Tools: A Checklist to Guide You into the Right Support Software
Warning: this isn’t a customer service tool listicle packed with links and (self-serving) reviews. This is a tactical checklist for equipping your business.
Customer Service Email Templates: One Response Example (to Rule Them All) & Five for Tough Situations
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
Founder’s Depression Is Bullshit
Founder depression is a lie we tell ourselves—and each other—to make depression seem like an acceptable part of the job.
10 Customer Service Email Tips: Checklist & Examples for Better, Faster Support Management
Send better, faster customer service emails with these 10 tips. Plus, get a checklist with real examples to guide you.
Customer Experience Strategy: How This Startup Used Customer Reviews to Gain Traction
For one eCommerce tech startup, customer experience strategy is the glue that holds everything else together. Here’s why CX is a cornerstone of its success.