Customer Service Email Templates: One Response Example (to Rule Them All) & Five for Tough Situations
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
The Best Customer Service Platform for Small Businesses: 4 Unique Ways We Use Groove
Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.
How to Grow Your Business: 15 Steps We Actually Took Growing to $3.5M/Year
This isn’t a guru guide. And it’s not a listicle of “best practice.” These are the 15 steps we actually took to grow into a multi-million-dollar business, so you can too.
Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage
A game plan for communicating during a crisis to keep your customers (and your support team) calm.
16 Advanced Zoom Tips for Better Video Meetings
The best Zoom tips and tricks that you can use to master conference call communication.
4 Pros & Cons of Running a Remote Team (& How We Do It)
For the last seven years, we've been a fully remote company. Here’s what I've learned about running a successful remote team.
This Easy Customer Retention Strategy Increased Our Annual Subscribers by 10%
How we executed a super simple customer retention strategy to retain 10% more customers.
Small Business Customer Service: With 5x More Tickets Than Usual We Had to Act Fast
How we handled an overflowing inbox while keeping our focus on sustainable growth.
47 Insanely Practical Work From Home Tips from Our 100% Remote Team
We’ve been 100% work-from-home for the last seven years and know how to manage this lifestyle. We’ve learned a lot—and so will you.
3 Customer Satisfaction Surveys: How To Write and Measure CSAT, NPS, and CES Surveys
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.
Groove’s Product Roadmap: What to Expect for the Rest of 2020
We have big things planned at Groove for 2020. Here’s a look at everything you can expect from us for the rest of the year.