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Customer Support ·  7 Min read

The Best Customer Support Software: 10 Growth Opportunities Hiding in Your Customer Support Software

Learn how to use your customer support software as a catalyst for growth.

Amanda Langford avatar

Amanda Langford Groove Writer

Customer Support ·  7 Min read

What Is a Knowledge Base? (Answer: Instant ROI for Anyone Delivering Support)

A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).

Amanda Langford avatar

Amanda Langford Groove Writer

Customer Support ·  10 Min read

20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams

Our favorite tools for growing businesses looking to keep costs down and efficiency way up.

Forrest Murphy avatar

Forrest Murphy Groove Writer

Customer Support ·  7 Min read

Zendesk vs Freshdesk vs Groove: 3 Real Questions Answered

Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.

Forrest Murphy avatar

Forrest Murphy Groove Writer

outsource customer service

Customer Support ·  11 Min read

How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must)

Eight ways we managed to save money, time, and customers by keeping support in-house.

Kerri Tielman avatar

Kerri Tielman Groove Writer

Customer Experience ·  13 Min read

9 Customer Success Strategies That Scale (Plus 4 Metrics We Track)

Nine real customer success strategies we use at Groove, along with templates to set them up yourself.

Amanda Langford avatar

Amanda Langford Groove Writer

Growth ·  5 Min read

How to Connect with Influencers and VIPs: The Exact Email Scripts I Use

Want to learn how to connect with influencers and VIPs? Here what I do—along with the exact email scripts I use for my outreach.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  7 Min read

10 Customer Service Apps to Help Scale Your Support

This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.

Luca Lyons avatar

Luca Lyons Groove Writer

GrooveHQ

Growth ·  11 Min read

Business Networking: 5 Proven Strategies to Win in Business and in Life

Here are 5 proven business networking strategies based on my experience building relationships with smart, successful people.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Growth ·  7 Min read

5 Easy Growth Hacks You Can Implement Today Without a Developer

There’s a lot you can do without a developer. Here are 5 growth hacks you can implement—probably all on your own.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  10 Min read

How We Support 10,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support

How we built a highly effective (and super lean) remote support team.

Forrest Murphy avatar

Forrest Murphy Groove Writer

Entrepreneurship ·  8 Min read

Becoming an Entrepreneur: How I Started My Very First Business with Just $300

Becoming an entrepreneur isn’t easy. Here’s my story of using $300 to start my very first business, and how I almost lost everything in the first 15 minutes.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

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