The Groove Blog

Product Updates · < 1 Min read

Product Update: New Android App

A fully usable customer support app on-the-go.

Kerri Tielman Groove Writer

Product Updates · 4 Min read

Product Update: Early Access to Live Chat is Here!

We are super excited to introduce Groove’s very own Live chat channel!

Amanda Langford Groove Writer

Product Updates · 2 Min read

Product Update: New iOS App

A fully usable customer support app on-the-go.

Forrest Murphy Groove Writer

Product Updates · 3 Min read

Product Update: Powerful New Inbox Sidebar

Our new Inbox Sidebar features an updated and completely customizable design, custom fields & categories, and a new API.

Amanda Langford Groove Writer

What is an SLA: Definition, Examples, and Best Practices

Customer Support · 6 Min read

What is an SLA: Definition, Examples, and Tips for Small Businesses

Find out how small businesses can benefit from understanding the principles behind SLAs.

Luca Lyons Groove Writer

Product Updates · < 1 Min read

Product Update: New UI and Upcoming Launches

Groove’s new UI includes a clean interface, improved readability, and new brand colors.

Kerri Tielman Groove Writer

Product Updates · 3 Min read

Performance Update: Groove is 428.65% faster

After months of hard work, Groove customers feel the full impact of our performance improvements.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

9 Best Knowledge Base Software Options Small Businesses

A comprehensive guide to the best knowledge base software for your business.

Kerri Tielman Groove Writer

Customer Support · 5 Min read

5 Essential Elements of Customer Service to Guide Your Growing Business

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.

Forrest Murphy Groove Writer

Growth · 8 Min read

E-commerce Entrepreneur: How One Wedding DJ Started One of the Fastest Growing Businesses in Texas

Looking to become a successful e-commerce entrepreneur? Josh Pather of Photo Booth International demonstrates how to find opportunities in every venture.

Luca Lyons Groove Writer

Customer Support · 7 Min read

5 Steps To Troubleshooting Technical Issues Quicker

Here's an ultra-practical guide to help non-technical founders (and customers alike) troubleshoot and resolve issues.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

How to Talk to Customers: 10 Tips for Startup Founders

A guide to (successfully) supporting customers while running every other part of your business.

Luca Lyons Groove Writer