Groove Blog
Start a free trial
25 Customer Service Email Templates

Customer Support ·  14 Min read

25 Customer Service Email Templates to Save the Day

We've pulled together a list of high quality customer support templates to help you level up your support game!

Amanda Langford avatar

Amanda Langford Groove Writer

Customer Support ·  11 Min read

Guide to Customer Retention (Definition, Rates, Strategies & More)

It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas.

Amanda Langford avatar

Amanda Langford Groove Writer

Customer Support ·  7 Min read

What It Means To Be A Customer Service Oriented Business and Why It’s Important

Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.

Forrest Murphy avatar

Forrest Murphy Groove Writer

Customer Support ·  10 Min read

20 Best Shopify Live Chat Apps to Supercharge Your Store

Compare the top live chat apps for Shopify to choose the best tool for your store.

Luca Lyons avatar

Luca Lyons Groove Writer

what is a customer service representative

Customer Support ·  4 Min read

Top Customer Service Representative Insights, Job Description, Salary, and More

Find out everything you need to know about the position and how to find the perfect role for yourself or your business.

Kerri Tielman avatar

Kerri Tielman Groove Writer

Customer Support ·  7 Min read

Guide to Setting Up E-commerce Customer Support Teams

Setting up an ecommerce customer support team? We'll help you structure it for success, retention, and efficiency.

Luca Lyons avatar

Luca Lyons Groove Writer

Customer Support ·  11 Min read

How to Start an E-commerce Business from Scratch

Ready to start the next Amazon? Or maybe just a side project for supplemental income? We're here to help you get started.

Kerri Tielman avatar

Kerri Tielman Groove Writer

Customer Support ·  10 Min read

2024 E-commerce Customer Service Best Practice Guide

We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.

Amanda Langford avatar

Amanda Langford Groove Writer

Empathy Training & CSRs

Customer Support ·  5 Min read

Empathy Training Basics, Programs, Benefits, and More

Understand the role empathy plays in the workplace and how to nurture it among your team.

Amanda Langford avatar

Amanda Langford Groove Writer

Customer Support ·  10 Min read

The Best Live Chat Software: 10 Reasons to Offer Live Chat Support in 2024

We breakdown the basics of live chat support and how to choose the best software for your business.

Forrest Murphy avatar

Forrest Murphy Groove Writer

Customer Support ·  11 Min read

15 Most Important Customer Support Skills with Examples

We've curated the 15 most important customer support skills to help you and your team thrive in this position.

Forrest Murphy avatar

Forrest Murphy Groove Writer

Customer Support ·  7 Min read

2024 Guide to Customer Feedback (What It Is, How to Get It, and How to Use It)

In this guide, we’ll explore the definition of customer feedback and the best ways to gather exceptional insights from your customers.

Luca Lyons avatar

Luca Lyons Groove Writer

Previous Page
Next Page

Try searching for

zoom tips and tricks auto reply email customer service zendesk vs freshdesk email tips and templates work from home skills improve customer onboarding