The Groove Blog

Customer Support · 10 Min read

The 13 Best Help Scout Alternatives

When evaluating Help Scout, you can come across many different alternatives from GrooveHQ, to Kayako, to Freshdesk, and more. But each one offers unique selling points. We'll show you.

Luca Lyons Groove Writer

Customer Support · 9 Min read

10 Best Intercom Alternatives

When evaluating Intercom alternatives, don't sleep on brands such as GrooveHQ, Zendesk and others. They could offer you exactly what you're look for.

Forrest Murphy Groove Writer

Customer Support · 9 Min read

10 Best Gorgias Alternatives

When evaluating Gorgias, you can come across many different alternatives from Zendesk to Kayako, to GrooveHQ, and more. But each one offers unique selling points. We'll show you.

Kerri Tielman Groove Writer

Customer Support · 8 Min read

14+ Best Free Shopify Themes for 2024

Looking for free Shopify themes can seem like looking for a needle in a haystack. Here are the best ones we found for different types of Shopify stores!

Kerri Tielman Groove Writer

Customer Support · 11 Min read

24 Best Shopify Customer Support Apps

With more than 872 customer service apps in the Shopify app store, we've evaluated the best options for your and compiled a list of the top 24 you should actually consider.

Forrest Murphy Groove Writer

Customer Support · 14 Min read

14 Best BigCommerce Customer Support Apps

BigCommerce not only offers integrations with the tools you already use, but it also has a number of customer support apps in its Ecommerce Apps Marketplace. Which ones are worthwhile?

Luca Lyons Groove Writer

Customer Support · 12 Min read

2024’s Best Help Desk Software: How to Choose + Many Options

If you’re reading this article, you’re probably wondering which help desk software is right for you. We’re providing a criteria for choosing help desk software, as well as 7 of our top picks.

Kerri Tielman Groove Writer

Customer Support · 7 Min read

Why Customer Service is Important: 10 Reasons to Prioritize It

If you’re serious about building a thriving ecommerce business, you’ll have to dedicate time and attention to customer service.

Luca Lyons Groove Writer

Customer Support · 10 Min read

2024’s Best Ecommerce Marketing Strategies

In so many ways, it’s never been a better time to be in ecommerce. This is the era of the online store. Here's a guide to help you market better!

Kerri Tielman Groove Writer

Customer Support · 9 Min read

Best Rated WooCommerce Plugins for Your Business

Find all the best options for WooCommerce to make your site run smooth and efficiently - boosting sales and performance like you'd hope they would!

Forrest Murphy Groove Writer

Customer Support · 8 Min read

A Guide to Ecommerce for Anyone in 2024

Everything you need to know about ecommerce in one spot. Definitions and advice and tools and more!

Amanda Langford Groove Writer

Customer Support · 9 Min read

Customer Service Interviewing Questions (for Managers and Candidates)

Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview.

Amanda Langford Groove Writer