Customer Support · 11 Min read
Eight ways we managed to save money, time, and customers by keeping support in-house.
Groove Content Team
Customer Support · 10 Min read
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
Growth · 5 Min read
Want to learn how to connect with influencers and VIPs? Here what I do—along with the exact email scripts I use for my outreach.
Alex Turnbull CEO & Founder @Groove
Customer Support · 7 Min read
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
Growth · 11 Min read
Here are 5 proven business networking strategies based on my experience building relationships with smart, successful people.
Growth · 7 Min read
There’s a lot you can do without a developer. Here are 5 growth hacks you can implement—probably all on your own.
How we built a highly effective (and super lean) remote support team.
Entrepreneurship · 8 Min read
Becoming an entrepreneur isn’t easy. Here’s my story of using $300 to start my very first business, and how I almost lost everything in the first 15 minutes.
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
Customer Support · 6 Min read
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
Customer Support · 8 Min read
Our best advice for smoothly transitioning your team to online customer support.
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
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