Don’t Make THIS Customer Communication Mistake
Communicating product changes to customers is not the favorite topic of entrepreneurs, but it's important...if you want your company to survive
The 25% Discount that Cost Us $12,000 (Plus, a Big Announcement)
As the new customers rolled in, our promotion was looking to be a home run. Unfortunately, it was costing us dearly.
How We Grew Our Customer Exit Survey Responses by 785%
Learning the reasons why your customers cancel is painful, but it’s unquestionably valuable. These are the cancellation survey questions you should ask
How we got more than 1,500 survey responses with a last-minute scramble
Three days before releasing our survey, we realized that we were totally unprepared. We had to figure out how to get survey responses...
Results Of The 2013 SaaS Small Business Conversion Survey!
We asked businesses to share metrics like conversion rates, churn rates and revenue. Today, we’re publishing the results.
Announcing the 2013 SaaS Small Business Conversion Survey
We’re giving away thousands of dollars in awesome SaaS prizes from KISSMetrics, Unbounce, Mixergy, Clarity.fm and more. Here’s why