The Best Customer Service Platform for Small Businesses: 4 Unique Ways We Use Groove
Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.
Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage
A game plan for communicating during a crisis to keep your customers (and your support team) calm.
Small Business Customer Service: With 5x More Tickets Than Usual We Had to Act Fast
How we handled an overflowing inbox while keeping our focus on sustainable growth.
3 Customer Satisfaction Surveys: How To Write and Measure CSAT, NPS, and CES Surveys
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.
8 Knowledge Base Examples (From Our Help Center) with Lessons for How to Create Your Own
A well-thought-out plan for creating knowledge base articles with examples from our own help center.
What is Good Customer Service? A Definition, Data & 11 Qualities of Exceptional Support
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
What Is E-commerce Customer Service? 5 Best Practices for ‘Small’ to Beat ‘Big’
Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.
15 Customer Service Skills & How to Improve Each One (Step-by-Step)
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
Customer Service Ticketing System Magic: We Cut Response Time by 50% Using This Feature
We went from overwhelmed to well-oiled machine using the magical power of tags.
Customer Experience Analytics: 10 Metrics to Get CX a Seat at the Table
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.
Customer Marketing: 3 Retention Metrics, 3 Growth Metrics, and 6 Strategies to Jumpstart Your Marketing Plan
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
The Complete Customer Experience Guide: How to Create a CX Strategy for Your Business
Customer experience, also known as CX, encompasses every touchpoint between your business and your customers. It includes the entire customer journey from potential sales lead to onboarding to customer service interactions.