A collection of 163 posts
10 Min read
How we built a highly effective (and super lean) remote support team.
CX Lead & Content Creator @Groove
7 Min read
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
Head of Support & Success @Groove
6 Min read
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
8 Min read
Our best advice for smoothly transitioning your team to online customer support.
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
5 Min read
Craft the perfect customer service job description to find the right fit for your organization.
9 Min read
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.
7 Min read
A game plan for communicating during a crisis to keep your customers (and your support team) calm.
How we handled an overflowing inbox while keeping our focus on sustainable growth.
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.
A well-thought-out plan for creating knowledge base articles with examples from our own help center.
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