Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.
Automation: The Secret to Personalized Customer Service
Used wisely, automated customer service allows you to achieve the hardest thing in customer service—provide personal support at scale
Checklist: Creating a Winning Customer Service Experience for E-commerce Businesses
Great customer service experience is the only way online merchants can survive in the world of Amazon. Improve yours with our simple checklist
Customer Testimonials: Where, When, and How to Use Compelling Stories to Build Trust and Credibility
Learn how to create and use compelling customer stories to build credibility and turn more prospects in loyal customers
Customer Success: Your Next Growth Engine
Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.
“What Does Customer Service Mean To You?”
"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer
The Little Big Guide to E-commerce Customer Service
In a world where setting up an e-commerce shop takes just a few minutes, great customer service is the only way to differentiate.
Swarming vs Tiered Support: Which One Is Right For You?
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
The 10 Best Customer Service Tips for 2019
Great customer service is the shortest path to the hearts of your customers. Follow these tips to build an organization driven by it.
How to Write a Customer Service Job Description That Attracts Top Talent
Hiring the best support pros starts with a great job description. Learn how to write one with examples from Buffer, Slack, and others
10 Tips for Sending Better Customer Service Emails
Every email you send in customer service is a valuable opportunity to build a stronger and lasting relationship with your audience. Learn how to harness it