A collection of 215 posts
8 Min read
Everything you need to know about ecommerce in one spot. Definitions and advice and tools and more!
Head of Support & Success @Groove
9 Min read
Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview.
Customer Success Manager @Groove
7 Min read
There are all sorts of awful customer service examples throughout history, and they don’t have to make or break you. But they should serve as an eye-opener for you.
8 Min read
Looking to exceed customer expectations? We've built a guide for you! Meeting expectations is one thing, but going above and beyond takes true commitment.
11 Min read
We’ve assembled some of the most relevant statistics in ecommerce over the past few years.
Learn about specific CMS solutions, what they offer, ease of use, and how to choose between them.
13 Min read
Evaluating ecommerce platforms can be tough, so we've done the hard part for you.
6 Min read
You don’t want to just use any old email template. Your brand has a specific voice. Specific colors. A unique way of communicating with its audience. Let us show you how.
There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.
Looking to say thanks to your customers and show some love? We've got examples and ideas so you can craft great programs!
Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation.
Looking into courses on Shopify dropshipping, development, web dev, and more? We've got the full list here with tips and suggestions to get the most out of it.
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