10 Customer Service KPI Metrics You Should Be Measuring (And How to Improve Them)
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
What Is E-commerce Customer Service? 5 Best Practices for ‘Small’ to Beat ‘Big’
Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.
What’s the Best Type of Customer Service for Your Business?
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
3 Bad Customer Service Examples & 3 Lessons for How to Recover (Because They Did)
Every company has bad customer service examples. Here’s how to recover the next time one happens in your business.
How to Write a Customer Service Job Description to Attract Top Talent to Your Team
Craft the perfect customer service job description to find the right fit for your organization.
10 Customer Service Tools: A Checklist to Guide You into the Right Support Software
Warning: this isn’t a customer service tool listicle packed with links and (self-serving) reviews. This is a tactical checklist for equipping your business.
Customer Service Email Templates: One Response Example (to Rule Them All) & Five for Tough Situations
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
10 Customer Service Email Tips: Checklist & Examples for Better, Faster Support Management
Send better, faster customer service emails with these 10 tips. Plus, get a checklist with real examples to guide you.
Customer Experience Strategy: How This Startup Used Customer Reviews to Gain Traction
For one eCommerce tech startup, customer experience strategy is the glue that holds everything else together. Here’s why CX is a cornerstone of its success.
The Customer Service Interview Questions You Need To Be Asking, But Probably Aren’t
Whether you’re hiring for your first customer service representative or...
Customer Service Tips for Small Business Owners and Startup Founders
10 must-read customer service tips for founders and small business owners who care about customer support.