A collection of 163 posts
8 Min read
Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.
CX Lead & Content Creator @Groove
9 Min read
We take a customer-first approach to compare Gmail to Outlook to Groove for growing businesses.
6 Min read
Looking for knowledge base templates to help you rapidly create content for your help center? Here are 5 we use here at Groove.
Senior Editor @Groove
7 Min read
We expose the mistakes most small businesses make when choosing software, so you can avoid them.
7 Min read
Learn how to use your customer support software as a catalyst for growth.
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).
10 Min read
Our favorite tools for growing businesses looking to keep costs down and efficiency way up.
Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.
13 Min read
Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.
11 Min read
Eight ways we managed to save money, time, and customers by keeping support in-house.
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
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