A collection of 245 posts
4 Min read
Customer service agents handle more emails than just about anyone. Here’s how to deal without going crazy.
Groove Content Team
5 Min read
Many support teams focus solely on answering questions rather than asking them. Here’s why that’s not enough.
You put a lot of work into every new feature you build. Maximize the impact of your effort with this simple customer outreach strategy.
7 Min read
Want to charge more than your competition? Learn how to optimize your customer experience to make your customers happy to pay more.
The job description of a service agent goes far beyond a single role. Here are all the customer service roles you need to master to excel
Most customers will abandon products after their first login. Here’s how to reduce churn and create loyal, long-term customers.
Every business sends receipts, yet few ever give them a second thought. Don’t make that mistake.
What do you do when your customers don’t speak your language?
6 Min read
Bad customers are bad for business. Here’s how to deal with them.
If you’re feeling the crush of an overloaded support inbox, use these tips to get fewer emails.
70% of online customers rely on reviews to make buying decisions. Here’s how to make your business stand out.
You might be making one or more of these support mistakes without even knowing it.
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