A collection of 243 posts
5 Min read
How to Build Customer Loyalty in Real-Time
Len Markidan
6 Min read
How to Calculate Your First Contact Resolution Rate, and Why You Need to
7 Min read
Follow these customer service rules to make better decisions and keep your customers happy.
Many of your online customers might be in different time zones. Do you need to be there, too?
It’s easy to get complacent when you’re fielding tickets all day. Here’s a reality check.
4 Min read
The right questions make all the difference. Here are four you can start with.
This habit could be crushing your productivity. Here’s how to stop it now.
Want to make deep connections with your customers? Here’s how.
10 Min read
Want maximum results from your support efforts? Here’s how to get the most from your team.
Think only big businesses can offer text messaging support? Think again.
Alexa Lemzy
These nine individuals offer insight and practical advice to help you up your support game.
Cathy Reisenwitz
2 Min read
It’s hard to find great videos about customer support. These five all deliver.
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