A collection of 238 posts
7 Min read
Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.
Elen Veenpere
6 Min read
Some aspects of customer service are too complicated to manage with just email. This is how help desk software can help you with them
Grow your business by finding and improving the ROI of customer service.
Customer service culture should be built, not copied.
8 Min read
People are complicated. Understanding the psychology of customer service and make it work to your advantage.
Get better at customer service by learning from others.
Good is “meh.” You want memorable moments. Here are five customer service best practices to make sure you stand out, every time.
13 Min read
How to get ahead of your customers to build better long-term relationships with them.
Josh Brown
Not all growth tactics scale with your business. But they’re still worth doing.
Ryan Shank
Welcome your new customers with these onboarding email scripts.
Len Markidan
< 1 Min read
The key numbers that should drive your customer service strategy
3 Min read
Use this to make your customers’ lives easier.
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