A collection of 301 posts
7 Min read
A guide to finding help center software that’s right for you, including a 5-step process to help you get started.
Kerri Tielman Groove Writer
5 Min read
Everything you need to know about using a web widget for customer support.
Amanda Langford Groove Writer
8 Min read
Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work.
Luca Lyons Groove Writer
Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.
Looking for a few low-cost Shopify tools for your E-commerce store? Here's a list you can use to save time and improve your sales!
Our most successful autoresponder email campaigns—now yours for the taking (and learning).
6 Min read
Learn the basics of customer service software and how to tailor it to your specific needs.
Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.
Forrest Murphy Groove Writer
Looking for knowledge base templates to help you rapidly create content for your help center? Here are 5 we use here at Groove.
We expose the mistakes most small businesses make when choosing software, so you can avoid them.
Learn how to use your customer support software as a catalyst for growth.
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).
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