Customer Support

A collection of 162 posts

8 Min read

How To Establish a Culture of “Everyone Does Support”

If customer service is a one-person job on your team, you could be leaving insights, revenue and customer loyalty on the table. Here’s why…

Tim Wu

3 Min read

A Thanksgiving Challenge to EVERY Business: Cut the Bullshit

This year, forget the generic, corporate Facebook post about gratitude, and send a “thank you” that actually works.

Len Markidan

7 Min read

Why It’s OK to Fire Your Bad Customers

Most customers are a pleasure to deal with, and keeping them happy helps your business grow. Here’s how to handle those who do nothing but cost you money.

Len Markidan

6 Min read

Using the Right Tone: What Louis C.K. Can Teach Us About Customer Service

In customer service, what you say doesn’t matter nearly as much as what your customers hear. Use these tone tips to make sure your customers feel good about doing business with you

Len Markidan

6 Min read

How to Charge 2x–10x More Than Your Competitors

Want to charge more than your competition? Learn how to optimize your customer experience to make your customers happy to pay more.

Len Markidan

7 Min read

5 Things CEOs and Founders Need to Know About Good Customer Service

Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.

Len Markidan