Six blog posts covering what customer service is and its core metrics.
Customer Support · 8 Min read
Want customer service phrases that ‘guarantee success.’ They don’t exist. Instead, we’ve collected lessons from thousands of real customers.
Customer Support · 7 Min read
Send better, faster customer service emails with these 10 tips. Plus, get a checklist with real examples to guide you.
CX Lead & Content Creator @Groove
Every company has bad customer service examples. Here’s how to recover the next time one happens in your business.
Senior Editor @Groove
Customer Support · 5 Min read
Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.
Use these social media customer support tips to build better relationships with your customers.
Customer Support · 10 Min read
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
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02/08 - Up on next
Learn how to attract more customers with content, blogs, and SEO without adding a ton of resources.
A series of blog posts to help you scale customer support from day 1 to day 1000 and beyond.
From onboarding to email templates, get an inside look at our most effective customer success strategies.
Well-known founders share their stories on how they reached their first $100k in monthly revenue.
See how e-commerce companies can stand out from the crowd with these customer service tips.
A simple guide to building self-service resources for your customers.
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