Ten blog posts covering customer service best practices and core metrics.
Customer Support · 8 Min read
Want customer service phrases that ‘guarantee success.’ They don’t exist. Instead, we’ve collected lessons from thousands of real customers.
Customer Support · 5 Min read
Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.
Customer Support · 10 Min read
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
CX Lead & Content Creator @Groove
These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.
Customer Support · 7 Min read
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
Head of Support & Success @Groove
When building a successful business, everything screams for attention. Within that flood, why prioritize customer service?
Customer Support · 16 Min read
Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.
Customer Success Manager @Groove
Customer Support · 4 Min read
Find out how to provide exceptional customer service using our 15-point checklist.
Follow these customer service rules to make better decisions and keep your customers happy.
Customer Support · 9 Min read
10 must-read customer service tips for founders and small business owners who care about customer support.
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A series of blog posts to help you scale customer support from day 1 to day 1000 and beyond.
From onboarding to email templates, get an inside look at our most effective customer success strategies.
Well-known founders share their stories on how they reached their first $100k in monthly revenue.
See how e-commerce companies can stand out from the crowd with these customer service tips.
A simple guide to building self-service resources for your customers.
Groove has been a fully remote company for over seven years. We know how to manage this lifestyle and so will you.
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