Customer success strategies that work

From onboarding to email templates, get an inside look at our most effective customer success strategies.

Customer Support · 10 Min read

9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track)

Nine real customer success strategies we use at Groove, along with templates to set them up yourself.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 6 Min read

Our Customer Success Tools: How These 6 Tools Keep Us Sane

Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

Customer Success: Your Next Growth Engine

Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.

Elen Veenpere

Customer Support · 5 Min read

How We Measure and Optimize Customer Success Metrics in Our SaaS Startup

Customer Success is the foundation of our growth. Here’s how we track and improve on it to keep growing.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

10 Great Examples of Customer Onboarding That You Can Learn From

Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers.

Len Markidan

Entrepreneurship · 9 Min read

How to Use Upselling to Increase Customer Happiness, Retention and Revenue

Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers.

Alex Turnbull CEO & Founder @Groove

Customer Support · 13 Min read

How to Hire an Amazing Customer Onboarding Specialist

Customer onboarding is one of your most important hires. Here’s how to get it right.

Len Markidan

Customer Support · 4 Min read

Use These Survey Questions to Improve Your Onboarding and Customer Success

How to ask the right questions to point your business in the right direction.

Len Markidan

Customer Support · 6 Min read

7 Customer Onboarding Email Templates That You Can Use

Welcome your new customers with these onboarding email scripts.

Len Markidan