Building your customer support team
A series of blog posts to help you scale customer support from day 1 to day 1000 and beyond.
How We Support 10,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support
How we built a highly effective (and super lean) remote support team.
5 Tips for Hiring Remote Customer Support Agents
Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.
How to Write a Customer Service Job Description to Attract Top Talent to Your Team
Craft the perfect customer service job description to find the right fit for your organization.
Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.
Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need
Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.
20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams
Our favorite tools for growing businesses looking to keep costs down and efficiency way up.
Six Steps to Painlessly Scale Your Customer Support
As your business grows, how can you ensure that your customer service keeps up? Here are six tips to scale.
Moving to Online Customer Support: 8 Tips to Ease the Transition
Our best advice for smoothly transitioning your team to online customer support.
How To Establish a Culture of “Everyone Does Support”
If customer service is a one-person job on your team, you could be leaving insights, revenue and customer loyalty on the table. Here’s why…
6 Unconventional Productivity Tips For Customer Support Teams
In customer service, higher productivity means happier customers. Here are six unusual tips on how to work smarter.
The 10 Customer Service Roles That You Need To Be Good At (And How To Get Better At Each One)
The job description of a service agent goes far beyond a single role. Here are all the customer service roles you need to master to excel
5 Best Resources for Customer Support Ideas and Advice
Get better at customer service by learning from others.
10 Customer Service Apps to Help Scale Your Support
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
5 Tips for Onboarding Your Team to New Customer Support Software
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must)
Eight ways we managed to save money, time, and customers by keeping support in-house.
15 Customer Service Skills & How to Improve Each One (Step-by-Step)
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
33 Customer Service Quotes to Inspire, Spark Questions & Help Your Team Thrive
These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.
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