A series of blog posts to help you scale customer support from day 1 to day 1000 and beyond.
Customer Support · 10 Min read
How we built a highly effective (and super lean) remote support team.
CX Lead & Content Creator @Groove
Customer Support · 7 Min read
Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.
Customer Support · 5 Min read
Craft the perfect customer service job description to find the right fit for your organization.
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.
Customer Support · 8 Min read
Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.
Senior Editor @Groove
Our favorite tools for growing businesses looking to keep costs down and efficiency way up.
Customer Support · 6 Min read
As your business grows, how can you ensure that your customer service keeps up? Here are six tips to scale.
Our best advice for smoothly transitioning your team to online customer support.
If customer service is a one-person job on your team, you could be leaving insights, revenue and customer loyalty on the table. Here’s why…
In customer service, higher productivity means happier customers. Here are six unusual tips on how to work smarter.
The job description of a service agent goes far beyond a single role. Here are all the customer service roles you need to master to excel
Get better at customer service by learning from others.
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
Customer Support · 11 Min read
Eight ways we managed to save money, time, and customers by keeping support in-house.
Customer Support · 20 Min read
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
Customer Success Manager @Groove
These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
Elen Veenpere & Lesley Yarbrough
Groove featured contributors
01/08 - Currently reading
02/08 - Up on next
Learn how to attract more customers with content, blogs, and SEO without adding a ton of resources.
Ten blog posts covering customer service best practices and core metrics.
From onboarding to email templates, get an inside look at our most effective customer success strategies.
Well-known founders share their stories on how they reached their first $100k in monthly revenue.
See how e-commerce companies can stand out from the crowd with these customer service tips.
A simple guide to building self-service resources for your customers.
Groove has been a fully remote company for over seven years. We know how to manage this lifestyle and so will you.
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