A series of blog posts to help you scale customer support from day 1 to day 1000 and beyond.
Customer Support · 14 Min read
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
Customer Success Manager @Groove
Customer Support · 10 Min read
Our favorite tools for growing businesses looking to keep costs down and efficiency way up.
CX Lead & Content Creator @Groove
Customer Support · 8 Min read
Our best advice for smoothly transitioning your team to online customer support.
Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.
Senior Editor @Groove
Customer Support · 7 Min read
Learn how to use your customer support software as a catalyst for growth.
Customer Support · 6 Min read
In customer service, higher productivity means happier customers. Here are six unusual tips on how to work smarter.
The job description of a service agent goes far beyond a single role. Here are all the customer service roles you need to master to excel
As your business grows, how can you ensure that your customer service keeps up? Here are six tips to scale.
Get better at customer service by learning from others.
There are many channels that you can use to help your customers. This article will help you choose which ones are best for you.
Some companies offer support as a “feature” that gets better when customers pay for it. Here’s why that’s a mistake.
If customer service is a one-person job on your team, you could be leaving insights, revenue and customer loyalty on the table. Here’s why…
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02/08 - Up on next
Learn how to attract more customers with content, blogs, and SEO without adding a ton of resources.
Six blog posts covering what customer service is and its core metrics.
From onboarding to email templates, get an inside look at our most effective customer success strategies.
Well-known founders share their stories on how they reached their first $100k in monthly revenue.
See how e-commerce companies can stand out from the crowd with these customer service tips.
A simple guide to building self-service resources for your customers.
Groove has been a fully remote company for over seven years. We know how to manage this lifestyle and so will you.
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